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Customer Insight & Growth - Digital Customer & Analytics - Consultant and Manager

Job Location: Location Negotiable

Job Number: 00626623


- Job description

Role: Digital Customer & Data Analytics Consultant and Manager

Practice: Financial Services, Management Consulting

Location: London  

Travel: Up to 100%


Make a difference, your way

Are you looking to work for a company where you’re inspired, your talents are nurtured and cultivated, you can work on some of the most innovative projects around and with work with like-minded, driven people?


About Accenture

Accenture is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.


Our mission is to become one of the world's leading companies, bringing innovations to improve the way the world works and lives. To achieve this, we spend our time transforming and evolving some of the world’s best-known companies. Those companies come to us because they want to make more of their opportunities, adapt successfully to change, rotate to the new and put ideas into action.

Accenture has approximately 4490,000 people across the globe, serving clients in 120 countries. We want to continue growing our teams to help reach our goals and for that, we need you.


Financial Services

Financial Services is an industry in rapid transition driven by shrinking margins, more demanding customers, digital innovation and the rise of new more nimble competitors. Accenture’s experts concentrate on helping the Chief Data Officer, Chief Digital Officer, Chief Distribution Officer and Chief Marketing Officer, and their teams, to face these challenges. These experts form our Customer Insight & Growth (CI&G) team.   


Customer Insight & Growth

Our purpose is to help Financial Services firms deliver compelling and innovative customer experiences that delight and serve their customers better. One of the ways that we do this is by leveraging data to help firms gain insight from the data they capture and use that insight to drive business decisions and enable growth.


The CI&G practice sits within our Financial Services Consulting Business, spanning Banking, Insurance and Wealth Management. In CI&G we help client define, plan and deliver changes that impact end customers and the front-office which includes:

·      Moving organisations to be more customer centric, helping them shape their business and operating models

·      Creating compelling customer propositions

·      Transforming customer journeys and personalising interactions to create meaningful and consistent experiences

·      Utilising the power of customer data to help organisations maximise value from their interactions

·      Blending physical and digital engagement models to give customers a compelling service model

·      Resetting the organisation to get front-office staff focused on supporting customers in an increasingly digital world

·      Re-inventing the customer ‘ecosystem’ as products / services spread across organisations

Role Description


It’s important to understand what you might be doing on a day to day basis, and how this might differ from your current position, to make sure Accenture is the right place for you. Most Consultants and Managers spend most of their time working on client sites, delivering a project, with the expectation of extra-curricular responsibilities and practice building on the side.


You will be working on a wide range of projects, utilising tools and techniques to help our clients rotate to the new. This role is not purely analytical and will require creative thinking, excellent client communication skills and the ability to identify new innovative ways to apply our skills and services to solve a wider set of client problems.


To succeed in a digital business - data and analytics must be at the root of all key decisions. Business intelligence can be a leading source of competitive advantage and organisations have an opportunity to use analytics to drive digital transformation and redefine the customer experience.


To accomplish this, Customer data and analytics leaders must be comfortable creating and / or operating in a data-driven culture focused on delivering business outcomes. Practitioners may be responsible for defining e.g. use cases, interpreting data to produce meaningful insights for decision making, navigating a client’s data architecture, determining solutions and reporting complex data in a simplified way to stakeholders.


Additionally, they are often required to help recognise and communicate data lineage / lifecycle insights and downstream business impacts or identify gaps in data governance and provide recommendations for improvement opportunities. Finally, they will be expected to be comfortable with leveraging data to help shape, define and deliver descriptive / predictive analytics solutions and capabilities.


Required Skills

The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, who can think logically, solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a ‘big picture’ understanding of the Financial Services Industry. 

As well as the above, you should have expertise in one or more the following areas:  

  • ‘Multi-channel’ and/or digital development covering front and back office, Branch, Telephony, Online, Tablets and/or Mobile services 
  • Functional expertise on core banking and insurance distribution processes, for example: customer onboarding; account opening; generating leads 
  • Well-developed analytical skills and ability to provide clarity to complex issues and synthesise large amounts of information, applying an algorithmic or mechanical process to derive insights. For example, running through several data sets to look for meaningful correlations and draw the right conclusions
  • Be familiar with using the information to help senior and executive-level clients to make informed decisions
  • Familiarity with data mapping and possess robust problem-solving skills
  • Knowledge of the major vendor landscape for Data, legacy systems and knowledge of cloud and on-premise based solutions
  • Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks
  • Experience working with Agile methodology, familiarity with Scrum as well as more classic ‘Waterfall’ delivery approaches
  • Banking, Insurance or Wealth Management

What can we offer you?


1.      Career Opportunity 

Accenture represents a significant opportunity to work and build your career in not only one of the top Consultancy firms but also within one of its fastest growing areas. The DMS practices have had significant revenue growth over the last three years. Our work spans clients in Banking, Insurance and Capital Markets and includes thousands of trusted client relationships. Our global presence and integrated structure mean we are uniquely place to help with innovative customer solutions, complex consulting delivery as well as Industry specific advisory work. We positively encourage our people to challenge themselves, think, innovate and collaborate in every role they play, enabling you to grow as fast as you can. 

2.      Great People 

People and communities are at the heart of what we do and what makes us a diverse and refreshingly different place to work. People development is rewarded on an equal footing to client delivery, meaning sharing knowledge, ideas and building an Industry leading teams are part of our core values.  

Whether it’s your practice, client account, career counsellor, start group or Industry specialist community, our internal communities help our people feel connected throughout Accenture no matter where they are located or with whom they work. These groups form your support network, friends, learning channels, mentors and help you get the most of out of your career.

3.      Training 

We recognise the importance of training to help you remain at the top of your game and continue to grow and achieve through your career, and that’s why last year we invested more than $787 million in training and developing our people. 

Throughout a career at Accenture, you can develop skills and capabilities based on your interests and talents. It starts with new joiner orientation and our core curriculum, which introduce Accenture and help develop basic skills for success. As you progress in your career, you will expand your knowledge and skills through formal development programs.

4.      Package 

As well as a highly competitive salary, Accenture offers a comprehensive package, including;

·         30 days’ holiday

·         Gym subsidies

·         3 additional days for charitable work of your choice

·         Employee healthcare plan

·         Competitive pension scheme

Next Steps…

If this sounds like the role, career and company for you, click below to apply.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

If relocation is required to fulfil the role, the employee must consider their application as an Employee Driven Transfer and they will therefore be personally responsible for any immigration costs relating to their dependents (for the full policy please read the UKI supplement of Policy 0044).

Closing Date for Applications 31/08/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.


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