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ServiceNow Solution Architect

Job Location: London

Regional Description: United Kingdom

Job Number: 00625424


- Job description

Role: ServiceNow Solutions Architect Manager

Location: London

Travel: Up to 100%

Salary: £57000 - £75000+ Plus benefits


The key goals of this role will be:

  • Meet and exceed sales targets of Accenture ServiceNow UK&I
  • Lead and develop vertical-focused sales materials
  • Mentor and train both Sales and Solution Consultants within Accenture ServiceNow UK&I


What responsibilities will you have?


  • Work closely with sales to understand key prospect and customer requirements
  • Understand key prospect and customer organisational goals
  • Develop and present business case material for senior prospect and customer stakeholders.
  • Create and deliver tailored presentations and product demonstrations  
  • Act as sales technical champion and key point of contact for senior decision makers within prospects and customers
  • Present all capabilities within the ServiceNow platform
  • Work within, and help lead, an extended team where required
  • Assist the sales personnel in the qualification of Enterprise customer needs and performing pre-demo needs analysis
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video.
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects 
  • Responding to Request for Information/Proposal documents 
  • Supporting Marketing events – user conferences, trade shows, webinars etc 
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors. 
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment 
  • Act as the ServiceNow subject matter expert at Executive briefings / marketing events



What skills & experience are we looking for?


  • Very strong analytical skills
  • Engaging presentation style, with the ability to control and manage multiple presentation scenarios
  • Ideally a background in or deep experience with ServiceNow is preferred.
  • Ability to work under pressure and work on multiple campaigns at the same time
  • Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process). 
  • Mastery of the Sales process and trusted advisor for account representative 
  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology. 
  • Exceptional communication and presentation skills to include technical and business concepts. 
  • Understanding of and experience selling to enterprise IT architecture. 
  • Background in ITIL, Service Management, Asset Management, IT Management. 
  • Experience working with or understanding of Managed Service Providers, Outsourcers, or Systems Integrators.

What’s in it for you?


All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others.


On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps?


If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.


About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 31/01/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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