Skip to main content Skip to Footer

Job Listing

ServiceNow Principal Technical Consultant

Job Location: London

Regional Description: United Kingdom

Job Number: 00624235


- Job description

Role: ServiceNow Principal Technical Consultant

Location: London

Travel: Up to 100%

Salary: £47,300 - £63,485



Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.


Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.


We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.

Main Duties & Responsibilities

The PTC holds Technical responsibility for applications across the delivery of PS ServiceNow engagements.  This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.


The PTC is assigned to a Functional Area (FA) within the Delivery Team known as the Technical Design Authority (TDA) whose objective is to provide and maintain technical governance and standardise best practice across all ACN ServiceNow UK&I engagements. The TDA meet on a regular basis to discuss technical governance issues and assign and discuss tasks that need to be completed.


What skills and experience are we looking for?


Technical Competencies




  •    Configure out-of-the-box ITSM applications (Incident/Problem/Change/Request), understand fundamentals of ITIL, configure basic workflows, scripts, security rules etc., integrate applications inside ServiceNow
  •     Customise applications with server/client-side business logic, integrate data flow for different ITSM processes between each-other, setup additional plugins to extend out-of-the-box ITSM functionality and configure them.
  •    Build bespoke ITSM applications and fit them into other customer's processes, suggest optimisation of processes to better conform to ServiceNow principles, drive technical/process best practice adoption during initial implementations.





  • Can build inbound data integrations (importing data into ServiceNow) with standard methods (REST/SOAP/JDBC), can build simple outbound data integrations or bi-directional integrations

What’s in it for you?


All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps?


If this sounds like the ideal role, career and company for you, click below to apply.


If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 31/01/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.