Skip to main content Skip to Footer

Job Listing



Service Management Consultant

Job Location: London

Regional Description: United Kingdom

Job Number: 00622194

APPLY SAVE THIS JOB

- Job description

Role: Service Management Consultant
Location: London
Travel: Up to 100%
Salary: £40,800 - £47,500 + benefits
 
Introduction:
 
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
 
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
 
We are focused on aligning IT with business priorities, enabling a digital Accenture and driving down the cost of IT, while working to provide more than 373,000 employees with the capabilities to run a high-performing business!
 
What responsibilities will you have?
 
The Service Management Consultant will play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
 
Strategy:
  • Use strong business analytical skills to synthesise client issues into key challenges which need addressing
  • Have exceptional communication and presentation skills covering both technical and business concepts
  • Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products
  • Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey
Design:
  • Draw on strong stakeholder management and communication skills to gather requirements and to provide guidance on how to design and develop service management as a strategic asset
  • Help with the design of a Service Catalogue to enable IT to communicate effectively with the Business
  • Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects
  • Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design
Delivery:
  • Utilise Project Management experience to deliver, manage and track deliverables and projects
  • Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops
  • Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption 
The consultant will also support the development and extension of the Service Management practice and be keen to self-develop through training, attending workshops, and networking events. Service Management is changing rapidly with new technology trends being introduced constantly; therefore our team has an appetite for learning and becoming skilled in these technologies to guide our clients.
What skills and experience are we looking for?
 
  • Strong communication and stakeholder management skills
  • Process excellence
  • Experience of the full project lifecycle / project experience
  • Service Assurance
  • IT Transformation
  • Change Enablement
  • Impact assessment

It would also be great if you have experience or knowledge on the following:

 

  • Operational experience
  • Cloud Design and/or operating experience
  • DevOps
  • Conversant and interested in AI / Analytics
  • Automation experience
  • Service Definition
  • ITSM Tooling Implementation
  • Business Service mapping
 
What skills & experience are we looking for?
 
An exciting opportunity has arisen to join a forward-thinking Service Management Practice that is working closely with clients to develop and drive solutions within the changing technology landscape. 
 
Recent technology trends such as the adoption of Service-oriented architectures, infrastructure and software-as-a-service, network convergence and mobility means that it is more important than ever for companies to support the creation of value across the organisation while delivering improvements in IT’s flexibility.
 
We are seeking an enthusiastic and experienced Service Management Consultant to be an advocate and involved in all aspects of Service Management enablement.  Supporting customer in adoption of Agile methodology, Cloud, DevOps, Artificial Intelligence (AI) and Automation to ensure IT service excellence is delivered.  The role (which doesn't require experience in specific technologies, but a keen technical propensity for Service Management and a Consultancy background) will work on project-based engagements with clients. Successful candidates will be working with senior clients and actively engaged to build relationships and to use their experience to deliver real value.
 
 
What’s in it for you?
 
All of our Technology professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
 
What are the next steps?
 
If this sounds like the ideal role, career and company for you, click below to apply.
 
If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.
 
 
About Accenture
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
 
Closing Date for Applications 01/12/2018
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.