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Service Management Consultant

Job Location: London

Regional Description: United Kingdom

Job Number: 00622194


- Job description

Role: Service Management Consultant
Location: London
Travel: Up to 100%
Salary: £47,000 to £65,000 + Benefits

We are seeking an enthusiastic and experienced Service Management Consultant to be an advocate and involved in all aspects of Service Management enablement.  Supporting customer in adoption of Agile methodology, Cloud, DevOps, Artificial Intelligence (AI) and Automation to ensure IT service excellence is delivered.  The role (which doesn't require experience in specific technologies, but a keen technical propensity for Service Management and a Consultancy background) will work on project-based engagements with clients. Successful candidates will be working with senior clients and actively engaged to build relationships and to use their experience to deliver real value.



What responsibilities will you have?


The Service Management Consultant will play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.



  • Use strong business analytical skills to synthesise client issues into key challenges which need addressing
  • Have exceptional communication and presentation skills covering both technical and business concepts
  • Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products
  • Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey


  • Draw on strong stakeholder management and communication skills to gather requirements and to provide guidance on how to design and develop service management as a strategic asset
  • Help with the design of a Service Catalogue to enable IT to communicate effectively with the Business
  • Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects
  • Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design


  • Utilise Project Management experience to deliver, manage and track deliverables and projects
  • Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops
  • Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption 

The consultant will also support the development and extension of the Service Management practice and be keen to self-develop through training, attending workshops, and networking events. Service Management is changing rapidly with new technology trends being introduced constantly; therefore our team has an appetite for learning and becoming skilled in these technologies to guide our clients.


What skills and experience are we looking for?


  • Strong communication and stakeholder management skills
  • Process excellence
  • Experience of the full project lifecycle / project experience
  • Service Assurance
  • IT Transformation
  • Change Enablement
  • Impact assessment

It would also be great if you have experience or knowledge on the following:


  • Operational experience
  • Cloud Design and/or operating experience
  • DevOps
  • Conversant and interested in AI / Analytics
  • Automation experience
  • Service Definition
  • ITSM Tooling Implementation
  • Business Service mapping




About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 01/12/2018

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.


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