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Medallia Consultant

Job Location: London

Regional Description: United Kingdom

Job Number: 00601619


- Job description

Role: Operational Customer Experience Management

Location: London or Newcastle

Travel: up to 80%

Salary: £40,000 - £95,000 plus benefits depending on experience

Closing Date: 31/08/2019


Accenture will be recruiting at the following levels; Analysts, Senior Analyst, Consultant, Associate Manager & Senior Manager Level


Accenture Cloud First focuses on offering transformational and differentiated cloud services to our clients across leading and emerging application platforms – Medallia, Qualtrics, Salesforce, Workday, Google and Pega. These services include cloud strategy and technology consulting, as well as Cloud application implementation, integration and management services. In order to meet the market momentum that we see, we continue to rapidly grow our team with organic and inorganic expansion across the globe.


We are looking for functional and technical experts in the Operational Customer Experience and Voice of Customer with specific reference to platforms such as Medallia and Qualtrics


You will team with key client Business and IT users to define business requirements and design solutions to meet their needs.


Bring your functional or technical expertise to form part of delivery team designing and implementing software as a service solution.

Work with clients to capture business requirements, design “to be processes”, configure, customise and test “software as a service” solutions, design and implement integration to existing systems and manage business adoption and deployment activities.

Be central to the delivery team throughout the entire lifecycle, fluent in agile and waterfall delivery and experienced in getting the best from the platform.


Required Skills

  • Deep functional or technical expertise Medallia or Qualtrics platforms.
  • Strong understanding of the Voice of the Customer and Operational Customer Experience Management business process and operational environment in all or most functional areas
  • For Medallia, certification as Medallia Certified Professional (MCP) and for Qualtrics, certification as Technology Consultant on XM Platform is strongly preferred

Key Responsibilities:

  • Implementating Medallia or Qualtrics Platforms including:
  • Configure basic surveys: question/data/ report fields and responses
  • Import data/org file, Send Invitations / Reminders
  • Create Standard Reports & Basic dashboards
  • Configure complex surveys, Auto Importers - basic transform’s, Set up FTP & Web Feed data transfer
  • Experience Implementing Text Analytics & Social
  • Advanced prog. management & platform skills covering TA, Dashboard Design, Integrations (SFDC/Tableau)
  • Exceptional potential with strong basis of business acumen, interpersonal, analytical and team working skills
  • Comfortable working with both waterfall and agile methodologies and exposure across the full delivery lifecycle
  • Understanding of the SaaS and PaaS value propositions and wanting to grow into visionaries and thought leaders in this area
  • A real commitment and drive to working for Accenture and for this unique team in this exciting area


Accenture offers a competitive salary combined with a strong benefits package including an award-winning pension scheme, share save scheme, subsidised gym membership, private health care, life insurance, cycle to work schemes, career counselling and upto 30 days annual leave.


What are the next steps?


If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 31/08/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.



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