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Office Operations Senior Analyst

Job Location: Newcastle

Regional Description: United Kingdom

Job Number: 00494811


- Job description

Role: Office Operation Senior Analyst
Location: Newcastle
Travel: minimal
Salary: Up to £30k depending on experience
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Join Corporate Functions and you will become part of a diverse team which offers the essential expertise that enables all of our employees to deliver high performance to our clients. Our Corporate Functions professionals work in areas such as Human Resources, Finance, Legal, Marketing and Communications, CIO, Information Security, and Geographic Services.
Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference.
The Role
To support the Office Operations Specialist in the delivery of services within Accenture location(s).  To provide client focused, value added service to the building and its customers.
Reporting to the Office Operations Specialist the Senior Analyst supports the Specialist in the delivery of the full Accenture Workplace Solutions (AWS) service within UKI location(s) to agreed service levels, within budget to achieve customer satisfaction levels above the global average.
What responsibilities will you have?
Financial Management
  • Identify ways to reduce cost and/or improve service levels.
  • Monitor and report expenditure in order to achieve results within target.
  • Produce purchase orders as required and receive, check and authorise invoices.
  • Ensure compliance with Accenture’s procurement and payment policies.
  • Budget responsibility – ensure adherence to Accenture policies and procedure (where applicable).
  • People & Team Activities
  • Manage their own performance attending 1-1s and team meetings on a regular basis to review performance and to identify issues, opportunities and development needs.
  • Ensure adherence to Accenture performance management process.
  • Oversee on-site supplier teams responsibilities to ensure first class service delivery
  • Supervise on-site supplier team deliverables
  • Organise and manage weekly reviews with on-site Senior Facilities Manager and produce high level weekly management report to Office Operations Specialist
Delivering Customer Service Excellence
  • Build effective relationships with clients, actively seeking out and responding to customer feedback.
  • Work with client representatives to capture requirements in order to develop knowledge of the client requirements and desired service levels. 
  • Delivers projects as directed by the Office Operations Specialist within agreed timescales and budget.
  • Advise clients/customers on statutory health and safety and building regulations to ensure compliance and reduce risk.
  • Deliver all elements of the SMF (incident, problem, change & reporting) as required by the Office Operations Specialist/Manager.
  • Produce monthly location report to Office Operations Specialist/Manager, incorporating Customer Services and site security team performance/deliverables.
  • Produce and deliver relevant location communications to agreed AWS standards.
  • Space planning and management
    • Arrange monthly meetings to review stakeholder resource profiles
    • Plan and implement internal moves
    • Co-ordinate new joiners and leavers process with responsibility for workspace planning
  • Provision of local EMS management
  • Provision of local VC support
  • Ensure security access processes are managed efficiently to comply with Accenture security standards & accreditations (where applicable)
  • Provision of homeworking support to client (where applicable)
  • Provision of Technology support (where applicable)
  • Manage bad debt and running process for Amex (where applicable)
  • Assist when required the Office Operations Specialist/Manager with larger projects i.e internal improvements, enhancements.
Supplier Management
  • Liaise with 3rd party suppliers & contractors to ensure provision of effective services, including security, catering, cleaning, M&E, and other support services.
  • Represent AWS at internal and external audits
  • Build effective working relationships with relevant local Security Teams
  • Manage, support and ensure ISMS/SMS/BCMS action plans are updated and closed out within required timescales.
  • Attend / deputise meetings in the absence of Office Operations Specialist
  • Complete all location audits quarterly in conjunction with suppliers.
  • Attend Service Review meetings to discuss audits and capture actions to maintain/improve service levels and financial performance.  
Health, Safety and Risk Management
  • Act as HSESC coordinator with responsibility for health and safety within the location(s), managing PEEPS where applicable and when required.
  • Manage fire warden and first aider provision across locations
  • Conduct and manage Workplace Inspections, including management of all risk assessments and correction action plans to completion
  • Carry out accident logging, investigations and reporting.
  • Liaise with Risk Management team to ensure completion of required Health and Safety audits, processes and documentation.
  • Deputise for Office Operations Specialist/Manager in the Location Emergency Action Team.
  • Manage incidents and risks to resolution.
  • Provide support to the Office Operations Specialist up to and during power shutdowns
What skills & experience are we looking for?
Excellent Customer Service skills
Communication skills
Ability to work in a very fast paced environment
Building and Facilities management
What’s in it for you?
All of our Corporate Functions professionals receive comprehensive training covering business acumen, technical and professional skills development. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 30 days vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications 15/10/2017
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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