Job Location: Location Negotiable
Job Number: 00490150 00490150_en
Role: ServiceNow Senior Technical Consultant
Career Level: 9 Specialist/Lead
Salary: £34,000 - £52,000 depending upon skills and experience
Job type: Permanent
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.
We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.
What responsibilities will you have?
The Senior Technical Consultant (STC) encompasses the responsibilities of the Technical Consultant (TC) and in addition must have a high level of technical experience, display a high level of initiative in performing day to day duties, and show effective ownership of multiple
concurrent engagements. In addition, they must be able and willing to provide advice and guidance pro-actively to more junior colleagues.
The STC must be able to lead other Consultants within the context of delivering multiple, concurrently running billable engagements.
The STC holds Technical responsibility for applications across the delivery of Professional Services (PS) ServiceNow engagements. This includes
control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
Work with the FGE PS Leadership team to understand the solution that has been scoped and the specific client requirements, to ensure a seamless delivery.
Understand the survey process and our expectations throughout the project.
Average Customer Satisfaction score > 9.00.
Ensure technical delivery is in line with the agreed scoped.
Clear and consistent use of RIDAC & SLDC.
Raise risks and issues internally within FGE in a timely manner.
Work with the Engagement Managed to identify any areas for upsell (additional business) within engagements.
What skills & experience are we looking for?
Previous experience as a Service Now Senior Technical Consultant
What’s in it for you?
All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 25days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications 31/12/2017
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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