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Service Now Business Analyst - Manager

Job Location: Location Negotiable

Job Number: 00473095


- Job description

Role: Service Now Business Analyst - Manager
Location: UK
Salary : Up to £65,000+ excellent benefits
Travel : Extensive
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.
We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations
The Service Now Business Analyst assists in translating requirements and use cases into test conditions and expected results for product, performance, and client acceptance testing.  Service Now Business Analysts will also participate in transitioning the requirements and use cases to the designers ensuring a clear and complete understanding of the requirements.  
Key Responsibilities: 
Customer Relationship and Requirements Development  
  • Ability to analyse and design ITIL service management processes
  • Ability to develop Service Now process requirements based on input gathered from a variety of sources including analysis results and feedback from the client
  • Support creation of user stories and ensure that they meet the criteria required to deliver a successful product
  • Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required
 Team Project/Support Management
  • Effective project management skills
  • Provide support for creation and maintenance of project documentation
  • Provide accurate and useful project or issues status reports
  • Interact with subject matter experts, Solution Architects, the Transition team to define functional specifications that meet clients requirements and are technically appropriate
 Deliverable Quality Management and Creation
  • Ability to develop test conditions and expected results based on ITSM requirements
  • Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with client
  • Ability to review project deliverables for completeness and quality, and compliance with established project standards 
Process Capability Development
  • Familiarity with business process design concepts and principles
 People Development and Management
  • Develop and mentor people

Special Initiatives/Other

  • Participate in/lead special projects as needed
  • Provide consulting to technical, sales, and delivery teams as required
  • Support organization transformation and communication efforts
What skills and experiences are we looking for ?
  • Business Analyst and Service Now Experience
  • Ability to lead Service Now design discussions
  • ServiceNow implementation experience with E-bonding
  • Experience in ITIL process consulting
  • Experience in Service Integration projects execution
  • Cost Management
  • Advanced knowledge of business and process analysis functions and design
  • Advanced knowledge of related areas of IT
  • Knowledge of Quality Assurance (QA) methodologies; demonstrated testing and test planning skills
  • Experience with developing test strategies, plans, schedules and work breakdown structures to ensure testing coverage
  • Knowledge relating to the design of processes and software across the organization
  • Project Management
  • Resource Management
  • Development Lifecycle Tools
  • Process Improvement
  • Metrics Definition
  • Requirements Development
  • Quality Assurance
  • Client Relationship Management
  • Bachelor's degree

What’s in it for you?


All of our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps?


If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 31/08/2017

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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