Skip to main content Skip to Footer

Job Listing

Engagement Lead- Fjord

Job Location: London

Regional Description: United Kingdom

Job Number: 00444604


- Job description

Engagement Lead- Fjord 

Fjord – Design & Innovation from Accenture Interactive 

Location: London

Salary up to £78,600 depending on skills and experience plus excellent benefits package


Reference: 00444604




Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.


The digital revolution is changing everything.  It’s everywhere – transforming how we work and play.  Are you reacting to the disruption each day or are you leading the way as a digital disrupter? Accenture Digital is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries.  At the forefront of digital, you’ll create it, own it and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises.  Join us and become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on. 


Fjord is a design and innovation consultancy. We create useful, effective, and desirable digital services that people love. We help the world’s leading businesses make complex systems simple and elegant with the power of design. Founded in 2001, Fjord employs a diverse group of over 900 design experts in twenty five global creative hubs.


At Fjord, Client Engagement is crucial to our success as a company, and defines the work we do. Our Engagement Leads are the face of Fjord's story and offering, and devise how our capabilities can profoundly impact client business.

As the Engagement Lead, you will develop and grow accounts by tailoring Fjord and Accenture’s digital services in line with a client’s business goals. Core responsibilities include client stewardship, account management and business development.


This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.



What responsibilities will you have?

  •  Pursue business opportunities that reflect Fjord's strengths
  • Collaborate with clients and cross-functional teams to align business needs with solutions
  • Seek opportunities and relationships that leverage our problem-solving capabilities
  • Will master the art of creating executive-level relationships in organisations
  • Are confident in the presentation of the Fjord story and offering to help advise clients about design and innovation.
  • Leverage a craft background (eg. design, business, program) to reinforce your relationships and build client credibility
  • Lead new business development by providing strategic insight, problem framing, a high-level approach and cost estimates
  • Write proposals and SOWs, working closely with program management to draft the initial plan, activities and delivery methodology
  • Oversee budget and negotiate contracts through the Accenture and client procurement process
  • In collaboration with Engagement Leadership, maintain the Fjord account plan and client roadmap.
  • Assess performance and provide feedback and career guidance for those on your account
  • Assist with Engagement Leadership interviews and provide feedback to prospective candidates.
  • Regularly connect with your Accenture Interactive Business Development counterpart to co-create account strategies and pursuit plans.
  • Collaborate with discipline leads to ensure the best people are assigned to the engagement and the client’s priorities are understood
  • Monitor team morale and communicate team successes to Engagement Leadership
  • In collaboration with your Engagement Director, help qualify individual pursuit requests to ensure Fjord appropriateness.
  • Mitigate risks and issues, providing ongoing management of the client’s expectations
  • Ensure quality work is delivered on time and budget, to the highest level of client satisfaction
  • Take personal accountability for year-on-year revenue growth and client retention
  • Seek out ecosystem opportunities that involve the wider Accenture family (Accenture Interactive, Analytics etc.)




What skills & experience are we looking for?

  • Significant agency or innovation consultant sales experience
  • Understanding of and experience with driving and applying human-centered design processes, working collaboratively with customers and cross-functional teams
  • Experience in Service and Digital Product Creation
  • Curiosity about technology and its impact on design solutions
  • Excellent leadership skills, problem-resolution abilities, and good judgment
  • Entrepreneurial outlook


What’s in it for you?

All of our Digital professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps?

If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications: 29th December 2017

Accenture reserves the right to close the role prior to this date should a suitable applicant be found



Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.