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Tomorrow, Today

Accenture's video news magazine for leaders who want to change faster and grow stronger. Each episode brings together experts to help you deliver tomorrow's successes today.

Series 4, Episode 5:

The computer says yes, and operations is why

We’ve all had “computer says no” experiences where customer service from brands don’t go as we hoped. Often this is down to operations being the last consideration in developing that service. But now, many factors – like digital acceleration from the pandemic, the skills shortage, new entrants increasing competition, and consumer demand – are putting pressure on businesses to deliver better experiences. Is putting operations front and centre the key to delivering exceptional customer experiences, and the computer saying yes?

Damian Pettit

Damian Pettit

UK&I Banking Operations Lead at Accenture

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Series 4, Episode 4:

The social shopping revolution

Social commerce is expected to grow three times faster than ecommerce and eight times faster than traditional retail over the next few years. By 2025, it’s expected to be a $1.2 trillion industry. But what is it, and how can UK businesses, platforms and consumers make the most of the opportunity? Accenture’s Laura McCracken and Oliver Wright explore the possibilities.

Oliver Wright

Oliver Wright

Global Industry Sector Lead,
Consumer Goods & Services

Laura McCracken

Laura McCracken

Global Industry Lead,
eCommerce and Payments

Series 4, Episode 3:

On high alert: getting security right

Security has always been a business issue, but now world events have set us all on high alert. So, what should boards be asking – and doing - about regulation, resilience and securing cloud transformations to put them in the best position to prevent and respond to attack? Accenture’s Giovanni Cozzolino and Saba Ahmed discuss the biggest risks and how businesses must respond.

Giovanni Cozzolino

Giovanni Cozzolino

UK&I Security Lead

Saba Ahmed

Saba Ahmed

UK&I Managed Security Services Lead

Series 4, Episode 2:

The fight for Talent in the UK

Business is facing skills and labour shortages, churn and competition for talent as people reassess what’s important for them. Accenture-owned digital transformation consultancy, Infinity Works, understands that business success depends on attracting and retaining people. Its Managing Director, James Morgan, joins Accenture’s Rebecca Tully to explore what organisations can do to address the talent challenge for growth and innovation.

Rebecca Tully

Rebecca Tully

UK&I Talent and Organisation Lead

James Morgan

James Morgan

Managing Director, Infinity Works, Part of Accenture

Series 4, Episode 1:

In reality, is the metaverse relevant to business?

The metaverse is already proving its worth for gaming, but what about business? Accenture’s Katie Burke and Nick Rosa say that the metaverse’s digitally enhanced worlds, realities and business models are poised to revolutionise life and enterprise in the next decade. Find out how your organisation can start to make the most of it.

Katie Burke

Katie Burke

Global Metaverse Thought Leadership and Offerings Lead

Nick Rosa

Nick Rosa

Europe and APAC Technology Innovation Metaverse Lead

Series 3, Episode 5:

How To Win The Productivity Challenge

Improved productivity has generated a 200-million-pound real-saving for one of our clients, but how can you do more with less? Matt Prebble, UK&I Strategy and Consulting Lead, says those that bring the dynamism to adopt and adapt new technologies, develop agile ways of working, and bake continuous learning into their DNA grow two to five times faster than their counterparts and help improve employee lives too.

Matt Prebble

Matt Prebble

UK&I Strategy and Consulting Lead

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Series 3, Episode 4:

Do less, perform better - The Great Marketing Declutter

Marketing: can we do more by doing less? Nearly 70% of marketing executives say the past year has completely exhausted their employees. For too many, survival is the goal. Mark Evans, Managing Director at Direct Line Group and Accenture’s Michele McGrath say that by decluttering marketing and focusing on what really matters, marketers can thrive – not just survive.

Michele McGrath

Michele McGrath

UK&I Chief Client Officer

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Series 3, Episode 3:

Exploring the National AI Strategy

The government sees the National AI Strategy as fundamental to the UK’s economic growth over the next ten years. Mark Girolami, Chief Scientist of The Alan Turing Institute, and Accenture's Fernando Lucini discuss what this means for business and society. As a global AI powerhouse, UK business is already seeing opportunities to grow and transform. 

Fernando Lucini

Fernando Lucini

Global Data Science & ML Engineering Lead

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Series 3, Episode 2:

Get Me To The Customer On Time!

With supply chain issues in the news across the world, Accenture’s Maddie Walker, UK&I Industry X Lead and Stéphane Crosnier, UK&I Supply Chain & Operations Lead explore how transformations in modern manufacturing might make localised supply chains more plausible. How can companies best protect themselves from the vagaries of the market and build more resilient systems for the future?

Maddie Walker

Maddie Walker

UK&I Industry X Lead

Stéphane Crosnier

Stéphane Crosnier

UK&I Supply Chain & Operations Lead

Series 3, Episode 1:

Turning Words Into Action: COP26

News reports gave us the COP26 headlines, but what was the mood on the ground? Accenture's UK and Ireland Lead, Simon Eaves, reports from Glasgow, where attendees were feeling the urgency but emerged more optimistic than many media reports suggested. Corporations were more involved than ever and committed to turning words to action.

Simon Eaves

Simon Eaves

UK&I Market Unit Lead

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Series 2: Human-Centric Technology

Tomorrow, Today 2: Black Mirror or Blue Skies?

View Transcript

Watch part two to discover:

  • How far we've come through the pandemic, and how fast
  • What more needs to be done for hybrid work and life to live up to its potential
  • How business technology has moved beyond the boardroom, and how everyone is now becoming a technologist
  • How some of the industries at the forefront of disruption are setting examples we can follow
  • What business leaders need to do to make the most of opportunity

Black Mirror or Blue Skies?

The stakes have never been higher.

Reinvention

What the pandemic revealed about how we’ll live.

Resources

Avoiding disruption.

Relevance

Good intentions are necessary, but not sufficient.

Resolve

Thinking beyond the boardroom.

Series 1: Delivering Tomorrow, Today

Watch part one to find out how to:

  • Learn from others – build strategy and operations based on our experience working with major clients facing similar challenges
  • Align with customer values – shape and build experiences that serve people’s changing expectation, create joy and meaning
  • Unite tech and the boardroom – break down the barriers between strategy and technology to drive long-term transformation at speed
  • Build back better – combine commercial success with sustainable and ethical business
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