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Public Service Consulting


Public service experience through a new lens

Lead with impact

Now more than ever, the public sector must balance the stability of service delivery with the speed to react to citizens’ changing needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to be successful.

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organizations to turn ambition into action. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

This is how we help lead with impact and make the most out of every opportunity.

Dan Sheils, Managing Director – Strategy & Consulting, Public Service Lead, Europe

Advance your mission

Cloud and digital platforms

Public service organizations embrace cloud to enable and accelerate innovation, intelligence and value.

Outcomes-focused service delivery

Rethinking citizen service delivery by bringing together service design, technology, and insights into public service to deliver better experiences and outcomes.

Workforce for a new era of Public Service

Reimagine skilling, talent and operational models to build a resilient workforce that can meet citizens’ evolving needs.


Improve public service workers experiences


Accenture Virtual Experience Solution

AVEnueS is a virtual reality (VR) training experience that makes the unknown familiar in human services.

Salesforce for education

Accenture leverages its premium Salesforce partnership to support implementations for higher education.

Accenture Case Insight Solution

ACIS can accelerate outcomes for children and families and improve case management to our clients.

Artificial intelligence

AI in the public sector can drive cost efficiency, increase citizen satisfaction and improve society.

Vaccine management

Get expert support and innovative technologies for distributing COVID-19 vaccines safely and equitably.

Digital government for the future

Accenture redefines citizen experiences with cloud-enabled technology that bridges government services.


Transforming systems for student services, human resources, finance, and accounting.

Behavioral Health Solutions

Leverage the 988 mandate to transform mental health.

Pos Malaysia: A roadmap to sustainability

Malaysia’s national post embraces data to reduce emissions, cut waste and modernize its workforce.


Refugee aid at the speed of tech

How USA for UNHCR found clarity on the cloud.


Caseworker training reimagined

Accenture helped San Diego County reimagine caseworker training with virtual reality.

Social security: Securing life goals

Helping Singapore’s Central Provident Fund Board make social security a simpler, more personalized experience.

Unearthing the past with artificial intelligence

Accenture is using AI to expand the world’s collective memory of the Holocaust and preserve the names and experiences of those who were persecuted.

WPI amps up its technology with Workday Student

Worcester Polytechnic Institute transforms critical functions and ensures a clear view of its students.

Voices of Accenture Public Service

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