Major Incident Manager
WHO WE ARE:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
At Advanced Technology Centers (ATC), we combine deep technology expertise with industry knowledge to deliver innovative solutions to our clients. For more information about Accenture Technology Poland please visit our website https://www.accenture.com/pl-en.
THE WORK:
- Coordinate high-impact IT incidents to restore services quickly, supporting continuous learning and improving incident response practices
- Lead Bridge Calls, collaborating with cross-functional teams while acting as a proactive learner and achiever under pressure
- Facilitate technical investigations, driving commitment to constant progress in restoring systems and services
- Communicate incident status and impact to stakeholders, demonstrating a forward-thinking and growth-driven mindset
- Contribute to process improvements and global standards, embracing challenges as opportunities for enhancement
Flexible: The work location for this role may include a mix of working remotely (most of the time), onsite at a client or in an Accenture office - depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU?
- Work on complex IT environments, strengthening your incident management expertise across diverse systems and services
- Collaborate with international stakeholders, gaining exposure to cross-functional teams and business processes
- Develop your skills through challenging scenarios requiring structured problem-solving and decision-making
HERE’S WHAT YOU’LL NEED:
- Proven experience working in an IT-related role, ideally within Incident Management or operational support
- Strong communication skills, with the ability to present complex information clearly to varied audiences
- Understanding of technical systems and business processes, enabling effective prioritization and coordination
- Experience working under pressure and managing activities within tight deadlines
- Ability to plan and manage incident-related activities using structured problem-solving and analytical approaches
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application
BONUS POINTS IF YOU HAVE:
- Experience leading or participating in major incident bridge calls
- Familiarity with ITIL or global Incident Management frameworks
- Experience improving operational processes or contributing to service management initiatives
WHAT WE OFFER?
- Permanent employment contract.
- Individual support of a People Lead and a defined path for professional development, including coaching sessions.
- A wide training package (technical, soft skills, language), access to e-learning platforms, and support for certifications.
- Employee Assistance Program – legal, financial, and psychological consultations.
- Private medical care, life insurance.
- Access to the Worksmile platform (including Multisport card).
- Paid employee referral program.
- Participation in the Employee Share Purchase Plan with quarterly dividends eligibility.
WHAT WE BELIEVE:
Accenture does not discriminate against employment candidates based on race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law. Inclusion and diversity are fundamental to our culture and core values. Sustainability is one of our greatest responsibilities, and we embed it into everything we do and for everyone we work with.
When applying please enclose the below statement:
"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”
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