Microsoft Dynamics 365 / Power Platform Technology Consultant
About The Role
We are seeking a hands-on Technology Consultant with strong experience across Microsoft Dynamics 365 (Customer Engagement / Contact Centre solutions), Power Platform, and Azure DevOps to join a fast-paced agile delivery team.
In this role, you will work closely with engineers, architects, and business stakeholders to design, build, deploy, and continuously improve enterprise-grade solutions supporting contact centre and customer engagement capabilities.
You will combine strong technical development skills with solution design capability and stakeholder engagement, contributing to both delivery and ongoing optimisation of platform capabilities.
About You
You are a technically strong consultant who enjoys working across both build and design, and is comfortable switching between development, integration, and stakeholder engagement. You thrive in environments where priorities evolve quickly and where practical, outcome-driven solutions are valued over rigid processes.
Key Responsibilities
Design, develop, and support solutions built on Dynamics 365 CE/CCaaS and Microsoft Power Platform
Build and maintain integrations using Dynamics 365 plugins, APIs, and Azure-based services
Develop and support applications using .NET, C#, and JavaScript
Contribute to solution design discussions with architects and senior technical experts
Manage deployment pipelines and release activities using Azure DevOps
Support and enhance contact centre processes, identifying opportunities for optimisation and automation
Engage directly with stakeholders to gather requirements, translate them into technical solutions, and provide clear recommendations
Participate in a weekly on-call rotation supporting production environments
Support continuous improvement across live chat and case management capabilities
Required Skills & Experience
Strong hands-on experience with Microsoft Dynamics 365 (Customer Engagement / Contact Centre solutions)
Solid experience with Power Platform (Power Apps, Power Automate, Dataverse)
Strong development capability in:
.NET / C#
JavaScript
Experience building and maintaining Dynamics 365 plugins and integrations
Experience using Azure DevOps pipelines for CI/CD and release management
Strong understanding of solution design principles in enterprise environments
Excellent communication skills with the ability to engage technical and non-technical stakeholders
Ability to operate effectively in agile environments with shifting priorities
Preferred Experience
Experience in contact centre or customer engagement platforms
Exposure to Azure services and cloud-native integration patterns
Experience working in fast-moving agile delivery environments with short sprint cycles
Strong problem-solving mindset with a focus on continuous improvement and automation
Working Style
You will be part of a highly agile delivery environment with:
2-week sprint cycles
Quarterly planning and re-prioritisation of team structures based on demand
High collaboration across engineering, product, and operations teams
Strong focus on delivering customer-centric solutions with flexibility and speed
Auckland
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