Government as a Platform readiness in Norway

How can government pivot to platform-centric operating models? Accenture Research identified four readiness pillars for implementing Government as a Platform and examined 10 governments around the world to better understand where they are in their journeys.

The findings indicate that Norway has a medium level of readiness, ranking sixth out of 10 countries overall.

In Norway, 3 out of 10 public service leaders do not see a strong need to transform and reinvent their public service organisations, and many are still hesitant with implementing emerging technologies.1

Norway has taken steps toward Government as a Platform in recent years. The country is known for significant progress toward a digital society and launched one of the first integrated government platforms with Altinn in 2003.

Readiness Index results showed:

  • Norway has a strong foundation for Government as a Platform, with a highly skilled and entrepreneurial-minded workforce
  • Norway has a sound basis of public-private cooperation, however, stakeholder interactions are not yet facilitated by platform- and tech-enabled approaches at scale
  • Citizens’ expectations for user experience with government are high and leading agencies have taken on the call for action

Improving across pillars. To shape a next generation of public services, agencies in Norway should establish a clear and holistic governance framework for digital transformation, fostering innovative GovTech solutions for government and shifting from service provider to ecosystem moderator for public service delivery.

Accenture’s Government as a Platform Readiness Index revealed strengths along with opportunities for improvement across key pillars.

Build the foundation. A strong Government as a Platform foundation relies on workforce skills, information and communication technology infrastructure and regulation, digital savvy and trust in society. Norway benefits from a highly skilled workforce and quality education system, also an advanced ICT infrastructure and regulation compared to peers. The country’s strengths also include high digital usage—97 percent of individuals are using the internet in Norway—the highest share in the GaaP index sample. Willingness to share data is also high.

Norway government agencies can improve to build the foundation by:

  • Focus on equipping the future workforce with the skills needed for the fourth industrial revolution by reskilling vulnerable groups in the workforce, using digital to learn digital and fostering a mindset of “learning as a way of life”
  • Develop public-private partnerships that support citizens in navigating the digital world with security and confidence

Foster a mindset of change and innovation. Government as a Platform requires an entrepreneurial, innovation-oriented culture that displays a capacity for change. Norway ranks seventh in our sample for entrepreneurial activity and a high perception of start-ups/entrepreneurs in society. And 36 percent of surveyed public service leaders in Norway report an agile workforce organisation supporting innovation in their agency.2

To continue to foster an innovation mindset, Norway can:

  • Educate society about opportunities and risks of entrepreneurships as early as in school-age
  • Scale emerging technology and creative working methods among public service organisations across government levels
  • Equip Difi with wider authority, financial resources and responsibilities to drive transformation of public service

Enable economic growth. Government as a Platform plays a key role in enabling businesses to seize the opportunities of the rising platform economy. Norway ranks sixth among its peers on this pillar, ranking second in terms of having a very supportive business environment. Norway has increased efforts on availability, accessibility and impact of open government data, yet other countries, such as the UK and US, have raised the bar in this regard to a new level.

Norway agencies can continue to stimulate economic growth when they:

  • Move beyond the regulator role for the platform economy toward that of government as the “trusted broker,” ensuring fairness and openness of economic platforms
  • Extend cooperation for economic growth beyond the “usual suspects” toward the start-up and digital community

Innovate for Public Service Delivery. It is critical to innovate and improve public service delivery through ecosystem collaboration with citizens, NGOs and businesses. Public services in Norway are clearly aware of digital disruption and the need to transform their business and operating models. Norway ranks seventh overall in this pillar and scores sixth in citizen centricity and engagement, reflecting a medium level of readiness.

Agencies in Norway can increase innovation when they:

  • Design open digital platforms for public services, enabling public and private organisations to target citizens with their services and to jointly strive for more innovative solutions to policy issues
  • Support public service organisations with identifying new business and operating models that build on data, emerging technologies and ecosystems in order to achieve user-driven public services

How Norway measures up. Where does Norway stand in its readiness for Government as a Platform? Singapore is the most Government as a Platform-ready country, with Norway ranking sixth. Countries that scored high showed strong attention and prioritisation of the characteristics within each of the four pillars. See the full rankings in the graphic below.

GaaP readiness rankings

Overall GaaP Readiness Scores: Singapore – 72.2, United Kingdom – 70.0, United States – 69.6, Australia - 67.3, France – 66.9, Norway – 66.7, United Arab Emirates – 65.7, Japan – 62.4, Germany – 62.0, Saudi Arabia – 57.4

Source: Accenture Government as a Platform Research 2018

1 Accenture Technology Vision 2017, public services data

2 Accenture Technology Vision 2017, public services data

Roger Ostvold

Managing Director – Health and Public Service Consulting, Accenture Strategy

Gabriel Bellenger

Managing Director – Europe Health and Public Service Consulting


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