Shaping the future of post-digital India
July 21, 2020
Reimagining the future with digital.
The COVID-19 pandemic has forever changed our experiences as customers, employees, citizens and humans and our attitudes and behaviors are changing as a result. The crisis is fundamentally changing how and what consumers buy, and is accelerating immense structural changes in most industries. Once the immediate threat of the virus has passed, companies will need to consider the impact of these changes on the way enterprises design, communicate, build and run the experiences that people need and want.
Continuing with existing models wouldn’t only risk frustrating customers or disengaging employees, but also permanently limit future innovation and growth.