Insurance

Digital transformation is here. Discover how we help P&C and life insurers redefine their business and operating models and position themselves for growth.

Insurance reimagined

The insurance industry is at the heart of digital disruption and convergence. Leading insurers are broadening and diversifying their products and services as they align to meet the changing needs of their clients. This includes investing in customer-facing, cloud-based digital innovations and creating unexpected new ecosystems that serve a broad suite of customer needs. Insurance carriers are also reflecting on their role in society, forging sustainability initiatives and championing diversity in their leadership and agents.

This is a critical turning point for the industry, and an opportunity to provide meaningful value for customers, employees and stakeholders. Accenture Insurance has the experience and broad digital expertise to help insurers cultivate agility, creating seamless digital services for customers and new income streams across the business. 

Our Insurance Revenue Landscape 2025 report examines 4 key areas of innovation that offer revenue opportunities for insurers over the next 5 years.

Case studies

A European insurance network centralized claims handling—cutting costs up to 30%.

Workplace Safety Insurance Board (WSIB) future-proofs its critical insurance and claims services.

Generali set out to become its customers’ lifetime partner and partnered with Accenture to create a world-class omni-channel experience.

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What we think

Insurance news analysis

Insurers are coping with increasingly frequent and complex industry disruptions. Each month, Kenneth Saldanha, Accenture’s Insurance Industry Sector Lead, and Abbey Compton, Content & Client Experience Lead, take a look at the latest headlines to better understand how insurance industry disruption and convergence will take shape and how our clients are reimagining insurance.

Our leaders

Insurance blog

Explore what our industry leaders are thinking about the latest insurance trends, including the disruptive role of innovative new technologies.

Can business insurers fulfill their customer mission in a post-pandemic world?

Following COVID-19, commercial insurers can uncover opportunities in the hard market as well as a renewed sense of mission, writes James Thomas.

Partner and personalize: Consumer trends in auto insurance

Most customers are interested in personalized car insurance. Insurers should partner with car firms and data specialists, writes Jean-François Gasc.

Insurance news: Long-term care and AI in loss prevention

Kenneth Saldanha discusses changes in long-term care, using AI in risk models, automaker moves into insurance, and closing the gender seniority gap.

Demand for Digital Services Could Displace $280B of Traditional Insurance Premiums by 2025, According to Accenture Report

Rising demand for digital insurance premiums and their online distribution is expected to displace US$280 billion of current insurance revenues by 2025.

More Consumers Willing to Share Lifestyle Data for Behavior-Based Insurance Premiums, But Trust in Data Security Falls

The number of consumers willing to share significant data on their health and other lifestyle-related habits has grown over the past two years.

Accenture Named a Leader for Application and Digital Services in Life & Annuities Insurance by Analyst Firm Everest Group

Accenture has been named a Leader and Star Performer for application and digital services in the global life and annuities (L&A) insurance sector.