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Case Study

Reimagining guest experiences on the high seas

Carnival Corporation connects high-touch technology and the human touch to create hyper-relevant experiences for thousands of guests at a time.


Reimagining Guest Experiences

"The OceanMedallion™ is the apex in travel as it relates to delivering personalized experiences… because it facilitates the guest staying engaged in the experience and not seeing the world through a three-by-five screen."

— JOHN PADGETT, Chief Experience and Innovation Officer – Carnival Corporation

Strategy and solution

Connecting every guest to personalized experiences

Each guest receives a free Medallion. The light, quarter-sized disc enables frictionless payment, keyless stateroom access, accelerated embarkation and much more.

Enabling guest-to-guest wayfinding

The Medallion allows guests to seamlessly find their next location and easily locate friends and family onboard. Crew also know where passengers are to serve them as they move about the ship.

Learning as we go

Data captured on board—including movement patterns, guest behaviors and more—allows Carnival to create new services and experiences. It also allows them to manage operations and design future ships.



Instead of bringing documentation and waiting in long lines to board, guests can get OceanReady® to complete most pre-departure steps online—reducing wait times by 90%, from 10 minutes to 30 seconds.


Carnival Corp. installs 7,000+ sensors on MedallionClass™ ships to enable the enhanced guest experience, generating up to 40 million intelligence events per ship every day.


The number of days it takes to outfit a ship with the Ocean® guest experience platform to enable the MedallionClass™ experience for guests.

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