Skip to main content Skip to footer
Health Experience

Reimagining the healthcare experience

March 17, 2022 5-MINUTE READ

In brief

  • The 2021 Accenture Health and Life Sciences Experience survey of 649 people in Australia reveals how the healthcare experience is changing.
  • Australians are satisfied with their healthcare experiences driven by clear communication, emotional support, and affordability of services.
  • 45% of those who could not afford their medical care ended up delaying a treatment or medication as a result.​
  • Many Australians say a recommendation from their doctor would make them more likely to use digital technologies to manage their health.

The 2021 Accenture Health and Life Sciences Experience Survey reveals how the healthcare experience is changing

The Survey of nearly 700 people in Australia revealed that Australians report relatively high satisfaction from their experiences with the healthcare system—but trouble navigating the complex system and the cost of services can lead to disengagement with the patient journey and cause delays in accessing care, potentially worsening health outcomes.

Accenture’s 2021 Health and Life Sciences Experience survey seeks to understand patient and consumer attitudes toward healthcare systems in Australia and around the world, in terms of access, technology adoption, service experience and trust.

Understanding the experiences that Australians value most, from emotional support to increased convenience, will be critical in re-defining human-centred healthcare services and maximising positive interactions with the healthcare system.

Global Health & Life Sciences Experience Survey

View Transcript
Dr. Travis Grant

MANAGING DIRECTOR – HEALTH, CLIENT LEAD, AUSTRALIA AND NEW ZEALAND

Travis is passionate about having a significant impact on patient and business outcomes. ​

Christian Nejm

HEALTHCARE BUSINESS STRATEGY EXPERT

Christian Nejm helps Australia’s and New Zealand’s Clients revise their business plan, timeline, and budget under tight deadlines.

Dhannu Daniel

MANAGING DIRECTOR – LIFE SCIENCES, AUSTRALIA & NEW ZEALAND

Related capabilities

Digital health

Implementing innovative digital health strategies to fundamentally change the consumer experience.

Health experience

Keeping people at the core with insights, technologies, and programmes.

Precision medicine

Helping to realise data-driven, personalised care that treats patients based on their unique genomic characteristics across therapeutic areas.
Visit our Subscription and Preference Center
Subscribe