AI is on the move in Singapore. The government views it as critical for digital readiness and economic growth. Citizens are embracing it. In fact, 72 percent would use more government digital services if agencies used AI to provide more accurate and useful information, according to an Accenture Citizen Pulse Survey. Here, AI is not coming. It has arrived.
Yet just as the use of AI among government agencies in Singapore is gaining momentum, misconceptions that it can only ever be 95 percent accurate threaten to stop progress in its tracks. To break through this threshold—and journey to 99 percent accuracy—both the sceptics and the die-hards must ignore the hype and emphasise human and machine collaboration.
The human-machine dance
This dynamic between humans and machines—which is non-negotiable to reach 99 percent accuracy—is often overlooked. Instead, many government agencies take a technology approach to AI implementation, expecting to plug it in and watch the magic happen immediately. What is needed is a strategic, outcomes-focused approach that defines success milestones for a specific end goal. While the AI improves, human oversight is essential.
Close the accuracy gap
To breach AI’s accuracy threshold, Singapore’s government agencies should develop an ecosystem to support and scale their AI algorithms. The focus should be on the following fundamentals.