Accelerate your platform business
The platform revolution is here and here to stay. With 7 out of the 10 most valuable companies on the planet, platforms sustain their hyper growth trajectory daily.
Accenture has invested more than $75M to develop SynOps, a platform that accelerates the journey to digital, data-driven, intelligent operations.
SynOps orchestrates the optimal combination of human + machine talent, driven by data and insights, to create an evolved, intelligent operating model, to deliver target business outcomes. It draws on innovative digital technologies, processes and industry expertise from multiple sources to:
Manage your massive global platform with our proven, cloud-based solution that delivers a faster, safer and more engaging customer experience.
Includes scheduling, capacity, and intraday activity management across large-scale teams.
Helps predict accurate platform demand volumes and helps Operations leads to maintain SLAs by efficiently planning the workforce for changing trends.
Optimizes business processes using robotic process automation and AI in addition to orchestrating the delivery model used for each process.
AI-based automated content malware scanning and moderation platform to highlight inappropriate and non-compliant content.
Tracking of all Key Performance Indicators, helping to ensure SLA Adherence and allowing for continuous improvement.
people working at the intelligent operations center.
countries served by our expertise.
different languages officially supported.