Disruption ahead with intelligent operations

We are reinventing business operations and leading them to become even more paramount.

The best of technology and people

We have evolved our services towards a turnkey model, scalable and agile, that maximizes efficiency for our customers.

+40M

transactions per year.

+20

clients supported by our intelligent operations services.

+20

languages supported. English, Spanish, French, Portuguese, German...

+2000

professionals ready to attend the most complex tasks. 24 hours a day, 7 days a week.

+1300

robots supporting our workforce with process automation.

The essentials of intelligent operations

To achieve a step change in business operations performance, organizations need to integrate business process expertise, technology transformation, and talent.

Innovative talent

50% ranked creativity and entrepreneurial spirit as the top workforce requirements today.

Data-driven backbone

92% indicated predictive decisions based on real-time data are a key driver impacting business.

Applied intelligence

Nearly 90% believe automation, analytics and AI will help them achieve their business goals.

Leveraging the power of the cloud

More than 90% expect cloud-enabled capabilities such as plug-and-play digital services and enterprise-grade holistic security.

Smart partnership ecosystem

More than 90% said working with partners help them meet their business objectives.

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BPO reinvented

In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.

Accenture Operations makes this possible through our human-machine operating engine – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

Applying tech-driven operational intelligence across an organization leads to greater profitability and efficiency.

What we think

Case studies

Reinventing procurement by moving to a data-driven model.

European insurer taps into analytics, automation and expert talent to boost customer satisfaction.

Automation, analytics and top talent help cut operating costs by 26%— freeing up resources to reinvest.

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News

Accenture acquires N3

Working with Accenture’s SynOps, the combined capabilities will aggregate millions of interaction points into insights to drive sales growth.

Accenture acquires Yesler Inc.

The acquisition expands Accenture’s B2B marketing capabilities and accelerates our ability to help clients activate and run the best customer experiences.

Awards & recognition

EVEREST GROUP PEAK MATRIX™ 2019

Leader and Star Performer in Everest Group Procurement Outsourcing Report

Recognition of revenue growth totals in 2018

ADOBE

2019 Global Digital Experience Solution Partner of the year

Recognition of effectiveness in leveraging Adobe

HFS RESEARCH

Overall Leader in HfS Top 10 F&A Services Provider Report 2019

Recognition of market success and global capabilities

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Meet our lead

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