We are reinventing business operations and leading them to become even more paramount.
Our BPO capabilities in Lisbon
With more than 2,000 exceptional people, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.
Reshaping the employee experience and improving retention with innovative workforce operating models.
The best of technology and people
We have evolved our services towards a turnkey model, scalable and agile, that maximizes efficiency for our customers.
transactions per year.
clients supported by our intelligent operations services.
languages supported. English, Spanish, French, Portuguese, German...
professionals ready to attend the most complex tasks. 24 hours a day, 7 days a week.
robots supporting our workforce with process automation.
The essentials of intelligent operations
To achieve a step change in business operations performance, organizations need to integrate business process expertise, technology transformation, and talent.
50% ranked creativity and entrepreneurial spirit as the top workforce requirements today.
92% indicated predictive decisions based on real-time data are a key driver impacting business.
Nearly 90% believe automation, analytics and AI will help them achieve their business goals.
Leveraging the power of the cloud
More than 90% expect cloud-enabled capabilities such as plug-and-play digital services and enterprise-grade holistic security.
Smart partnership ecosystem
More than 90% said working with partners help them meet their business objectives.
In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.
An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.
Accenture Operations makes this possible through our human-machine operating engine – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.