Security Managed Services Practitioner
Project Role Description : Deliver and manage security services across client environments to ensure protection, compliance, and operational resilience.
Must have skills : Zscaler Architecture
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Title: Zscaler SME (ZIA / ZPA / ZDX)
Location: Bengaluru, India
We are seeking an experienced Zscaler Subject Matter Expert (SME) to manage, optimize, and support our secure access architecture using Zscaler technologies. The role will be responsible for administration, monitoring, troubleshooting, and policy management across ZIA, ZPA, and ZDX platforms to ensure secure and seamless connectivity for enterprise users and applications.
Key Responsibilities
Administer and manage Zscaler Internet Access (ZIA) policies including URL filtering, Cloud Firewall, SSL inspection, Sandbox, and DLP controls.
Configure and maintain GRE/IPSec tunnels between branch locations and the Zscaler cloud to enable secure internet breakout.
Monitor internet traffic, enforce security policies, and analyze logs to identify anomalies or policy violations.
Troubleshoot web access issues, SSL inspection failures, and policy enforcement problems within the ZIA environment.
Administer and maintain Zscaler Private Access (ZPA) for secure application access.
Configure application segments, access policies, and posture checks to enforce Zero Trust access controls.
Deploy and manage App Connectors and ensure high availability for private application access.
Troubleshoot connectivity issues related to private applications, source IP anchoring, client forwarding, and private DNS.
Integrate ZPA with enterprise identity providers such as Microsoft Azure Active Directory, Okta, and SAML-based authentication systems.
Monitor digital experience using Zscaler Digital Experience (ZDX).
Analyze user experience metrics including latency, packet loss, DNS resolution, and application performance.
Perform end-to-end troubleshooting across endpoint, network, and application layers to identify root causes of performance issues.
Generate periodic user experience and performance reports to support operations and leadership insights.
Required Skills & Experience
Strong hands-on experience with Zscaler platform administration (ZIA, ZPA, ZDX).
Solid understanding of Zero Trust architecture and secure internet access frameworks.
Experience configuring GRE/IPSec tunnels, authentication integrations, and policy management.
Strong troubleshooting skills across network, security, DNS, and endpoint layers.
Knowledge of identity federation and SSO integrations (Azure AD / Okta / SAML).
Familiarity with enterprise networking concepts (TCP/IP, DNS, routing, proxies, SSL/TLS).
Preferred Qualifications
Zscaler certifications (ZCCA / ZCCP / ZCSP).
Experience with cloud security, SASE architectures, and enterprise network security operations.
Exposure to monitoring tools, SIEM integration, and automation frameworks.
Experience
6–10+ years in network security / cloud security operations with strong Zscaler implementation or administration experience.
Bengaluru
Igualdade de oportunidade de emprego
A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.
Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial, material ou infraestrutura adaptada, por favor envia um email para Portugal_careers@accenture.com.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.