Delivery Lead Manager
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
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What would you do? A service delivery Lead is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading delivery teams, , rectifying reliability issues, monitoring progress, tracking CPI, KPIs,. A service delivery Lead is a vital role in boosting the Client experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
What are we looking for? Job Description • Strong Domain / Technical Knowledge: Hands-on ETE experience to manage PTP, MDM and SCM clients in Managed service model • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery • Developing a deep understanding of projects to gain insights into the scope of service delivery • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Roles and Responsibilities: •Performance and Quality Management • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades • Providing accurate and regular reports to the management on performance of the service delivery • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Technical Perception • Great understanding of Finance and Accounts business ( PTP Preferable) • Collaborating with technical design teams to set standards for software, hardware, and security • Enabling high-level performance benchmarks for process after screening PMM, Celonis and available data POV’s • Providing functional SME support to the team to manage client / teams effectively 1. Client Relationship Management: Service Delivery Leads need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process. 2. Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork. 3. Project Management: Service Delivery Lead often oversee multiple projects or initiatives. 4. Problem-Solving: Service Delivery Lead should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges. 5. Financial Management: They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals. 6. Continuous Improvement: Service Delivery Leads should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
Jaipur
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