Customer Service Analyst
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
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What would you do? • We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers • We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers • Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client • Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training"
What are we looking for? "College graduate with a minimum of 12 months experience in a related field It will be a value add if candidate is proficient in Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions" "College graduate with a minimum of 12 months experience in a related field It will be a value add if candidate is proficient in Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions"
Roles and Responsibilities: • We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers • We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers • Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client • Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training"
Gurugram
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