Job Description

Do you know what people want and how they can get it? So do we. 


You love helping clients harness the power of technology to help solve their business challenges. 


About you 

You’re passionate about software and how it can help some of the world’s leading companies move forward through innovation. You’re creative, you learn quickly and you enjoy organizing projects. 


About the job 

As a Customer Relationship Manager (CRM) Business Analyst, you are responsible for identifying, developing and putting into practice CRM solutions. You collaborate and give sound advice on project management, business process development and implementation to meet business objectives. You’re comfortable to guide on training to help users become confident working with the latest systems and technologies. 

Day to day, you will: 

  • Translate your clients’ needs into CRM solutions, including requirements approval, communication, traceability and re-use 

  • Identify what clients need and translate this into CRM solutions, including requirements approval, communication, traceability validation and re-use 

  • Collaborate with development and test team members on functional requirements 

  • Work proactively to determine patches and upgrades to the CRM system  

  • Use CRM workflow technology to automate business processes 

  • To research and document business needs, process, data and requirements to provide clarity to project teams.

  • Work with stakeholders and product owners to agree a pragmatic approach to the project.

  • Create functional, non-functional and technical requirements for each phase.

  • Stay abreast of updates and new releases in CRM technologies  

  • Guide users on how to use CRM effectively 

  • Travel as needed.

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Your skills & Qualifications

You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor’s degree in a relevant field, or appropriate education, and at least five years of experience, including CRM. 

Your skills and knowledge include: 

  • Working with clients as well as global teams on how to implement and maintain complex projects 

  • Experience in facilitating projects with offshore teams 

  • Extensive knowledge of CRM systems, especially Microsoft Dynamics CRM and related Independent Software Vendor (ISV) products, and putting business solutions into practice  

  • Business process re-engineering (BRP) 

  • Diagnosing and troubleshooting CRM issues. 

  • Experience with Dynamics CRM /CE implementations

  • Research and analytical skills

  • Great organisational skills and to meet deadlines on time

  • PL200 Microsoft Platform certified

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

This is your chance to be part of digitizing the aged-care industry! With niche requirements, you’ll pick up specialized skills as you work with  Accenture in these currently technically immature organisations.

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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