In brief

In brief

  • While companies are kicking the tires on automation—and achieving value, in pockets—many are yet to achieve its truly transformative power.
  • Companies need to see Intelligent Automation as the gamechanger it is—a profound shift for the overall enterprise.
  • We explore the barriers that enterprises must overcome to achieve this potential including people, technology, operations and automation approach.


Unleashing the true value of human + machine collaboration

Across all sectors, businesses are investing in and pursuing automation and smart technologies. But while companies are kicking the tires on automation—and achieving value, in pockets—many are yet to achieve its truly transformative power. The key challenge? Progressing from pilots and proofs of concepts to implement automation at scale, and unleashing the true value of human + machine collaboration.

A fundamental shift—with rewards to match

In the era of human-machine collaboration, automation should be approached as a cultural change that brings people, process and technology together to build a sustainable enterprise model. What’s more, successfully automating key processes and functions can free up investment capacity. That’s essential to move into new markets and opportunities as companies rotate to the New.

Rather than replacing people with machines for more efficient execution of an existing process, the greatest gains will come from reconfiguring the relationship between humans and smart technologies. The evidence? Organizations that have applied machine learning to their processes have seen a 200 percent increase in relevant KPIs. But those that have gone further by reimagining processes from scratch and unlocking the potential of human and machine interaction are seeing performance improve ten-fold*.

Rethinking processes is only the start. As businesses increase the sophistication of the Intelligent Automation they deploy, they can do much more. They can extend the current business to drive growth. And by introducing disruptive capabilities they can create entire new businesses. Scaling automation and artificial intelligence effectively depends on finding the right balance across these three dimensions of greater efficiency, growth and disruptive innovation.

Organizations that have reimagined their business processes and unlocked the potential of human + machine interaction are seeing performance improve ten-fold.*

Navigating the path to scale

Companies need to see Intelligent Automation as the gamechanger it is: a profound shift for the overall enterprise. So, what are the barriers that large enterprises must overcome to achieve that potential?

Governance and sponsorship

One of the single most important drivers of success in scaling automation is the vision and commitment from the organization’s senior leaders.

Outcome-based approach

Implementing automation is all about focusing on measuring and reporting the business value and outcomes it achieves.

Getting agile

Intelligent Automation deployments stand for rapid prototyping and agile development/deployment, including tolerance for failing-fast.

Operating in a human + machine world

Organizations need to equip their people with new skills and understanding of how employees will work alongside automation technologies.

Data

As organizations seek to introduce more sophisticated, cognitive technologies, the quantity and quality of the data they use becomes a vital priority.

View All

Case study: Ericsson

Automation and artificial intelligence implemented by Group IT have proven to be a catalyst and enabler for Ericsson’s own IT/Digital transformation, with the organization demonstrating many of the best practices highlighted here.

Conclusion

Automation at scale offers the promise of not simply doing things differently, but doing entirely different things. As well as increasing efficiency by orders of magnitude, smart technologies open the chance to engage with customers in new ways, deliver new experiences and even create whole new business opportunities based on previously unavailable insights and capabilities. But to secure those gains, companies must take an enterprise-wide approach, sponsored from the top of the organization. Automation is a game changer. And that means playing by new rules.

* Business Process Reimagined: AI at Work

About the Authors

Roar Carlson

Managing Director, Nordics
Communications, Media and Technology


Dinesh Mohan

Managing Director, Europe
Intelligent Automation


Per Österman

Managing Director, Nordics
Applied Intelligence


Daniel Hjelte

Managing Director, Nordics
Intelligent Enterprise, Robotics & Artificial Intelligence

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