Perspectives
Perspectives
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Case Studies
Retail Leaders

Our vision—Adaptive retail

Adaptive retail is the new imperative for retailers. With global disruption, external pressures and responsibilities, retailers need to be able to adapt—fast. Adapting means evolving, and evolution is how to stay resilient.

Retailers need to adapt across three elements:

Adapt to new climates—including social, economic, and environmental. Adapt to new expectations—from employees, consumers, and investors. Adapt to new ways of working—with technology, competitors, and partners.

Today's retail is never outright simple. Tomorrow’s retail is always in business.

Watch the video to learn more.

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Perspectives

Reimagine the retail workforce

Reimagine the retail workforce

Find out how retailers can meet evolving expectations of customers & employees with an adaptive workforce.

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Let's stay together—customer engagement in retail

Let's stay together—customer engagement in retail

How retailers can drive retention among their new and existing digital customers for the long term.

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Cloud—the retail essential

Cloud—the retail essential

Learn how cloud can enable an adaptive retail business that can change, innovate and grow.

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How we help

Retail Digital Transformation

Transform your shopping experience across digital channels and stores, so consumers can shop with you anywhere and at any time.

Retail Store of the Future

Reset your store footprint and formats to deliver services and experiences that meet evolving consumer expectations.

Retail Supply Chain

Futureproof your supply chain to strategically meet shifting consumer preferences, including last mile and sustainable delivery.

Retail Workforce Reimagined

Redefine the future of work to skill and scale a future-ready retail frontline and corporate workforce.

Retail IT Modernization

Futureproof your technology and develop ecosystem partnerships to enable consumer experiences with speed and agility.

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Capabilities

Retail Applied Intelligence

Put your most loyal customers at the center of your business—from the products you sell to the design of your supply chain.

Merchant Reimagined

The role 'retail merchant' is being reinvented through automation to provide predictive insights.

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Case studies

Central Group makes it personal

Central Group makes it personal

Thai retailer Central Group uses data to create unique experiences for shoppers.

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Intermarché harnesses data to deliver purpose

Intermarché harnesses data to deliver purpose

Grocer Intermarché, Microsoft and Accenture collaborated on an organization-wide data transformation.

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Alepa Block Wish: Your wish, our command

Alepa Block Wish: Your wish, our command

Grocer Alepa launches innovative chatbot Block Wish to increase customer choice and convenience.

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H&M Foundation: Creating fashion with purpose

H&M Foundation: Creating fashion with purpose

The H&M Foundation is accelerating sustainable fashion with the Global Change Award.

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Adaptive retail at H&M

To support the new Accenture purpose, CEO Julie Sweet recently launched our brand campaign—Let there be change—an inspiration to our people and clients to embrace change for the benefit of all. We believe today’s rapid acceleration to digital presents us with an opportunity to create a better future, and our strategy is to embed responsible business into our services for our clients as well as to operate Accenture as a responsible business.

Global fashion retailer H&M is one of our clients that we are helping to continue its journey as a responsible business. 

H&M delivers fashion in a sustainable way, and is green even within IT. Its online ecommerce solution that is built and run by Accenture, was yesterday running H&M’s own data centers and already sourcing only green energy, and tomorrow will use wind power on Azure cloud. Thanks to cloud transformation features such as auto-scaling it will use even less energy—essentially, it’s a sustainable green cloud.

What we think

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Meet the women transforming Retail

Accenture and Springboard Enterprises celebrate women disrupting Retail with groundbreaking technological innovations that will change the way consumers shop and interact with brands.

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Retail leaders

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Jill Standish

Senior Managing Director – Global Lead, Retail​

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Brooks Kitchel

Senior Managing Director – Accenture Strategy, Retail

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Gautham Reddy

Managing Director & Global Retail Technology Lead

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Elizabeth Marrion

Managing Director & Global Retail Cloud Lead

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Lori Zumwinkle

Managing Director & Retail Lead, North America

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Laurent Thoumine

Managing Director & Retail Lead, Europe

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Rajat Agarwal

Managing Director – Consumer Goods and Retail, Industry Lead, Growth Markets

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Retail news

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COVID-19 has sparked a new wave of innovation across consumer industries, according to Accenture research

After a year of lockdowns, 95% of Accenture’s survey respondents said they made at least one change to their lifestyle that they expect will be permanent.

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Jill Standish of Accenture: The future of retail in the post pandemic world

Authority Magazine interviews Jill Standish on rebuilding retail, strengthening sustainability practices and the importance of inclusion and diversity.

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Accenture and Best Buy collaborate to accelerate technology innovation

Best Buy Co. Inc. is teaming with Accenture to advance the retailer’s technology strategy and to add diverse talent to its digital and technology team.

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