Retail consulting

Reset responsibly to drive profitable growth.

What's New In Retail

Capabilities

Case Studies

What We Think

Retail Leaders

Store of tomorrow

A new reality for the near future of retailing

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Loyalty and customer experience in Nordic grocery retail

Accenture recently conducted comprehensive research outlining how 2020 shaped Nordic grocery retail. More than 1.600 consumers were surveyed across the Nordic countries combined with an outside-in assessment of the 13 Nordic grocers and interviews with several industry leaders.

The findings are painting a new picture of customers' desires, priorities and shopping behaviors and outlines the need and opportunities in shaping an enhanced omnichannel customer experience and rethinking loyalty programs to create competitive advantage.

Future of customer experience in Nordic grocery retail

Customer loyalty in Nordic grocery retail

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Retail leaders discuss the changing retail market

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What's new in retail

Responsible Retail

Future of customer experience in Nordic grocery retail

Data-driven insights into the future of digital and onmi-channel customer experience in Nordic grocery shopping.

Responsible Retail

Customer loyalty in Nordic grocery retail

The case for change in an age of experience and how retailers win grocery consumer loyalty.

Retail Applied Intelligence

Unleash the power of retail data with ai.RETAIL

Learn how retailers are using data to drive customer experience, innovation and growth.

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Capabilities

Store of Tomorrow

Reset your stores to fully integrate online and offline to deliver services and experiences that meet evolving consumer expectations.

ai.RETAIL

Bringing AI-powered solutions to transform marketing, merchandising and supply chain for retailers.

Retail ESG & Sustainability

Integrate environmental, social and governance into every retail department and business unit to connect profit with sustainability.

Retail Sourcing

Reset retail sourcing to be a strategic asset for retailers, while pivoting the function to digital ways of working.

Retail Supply Chain

Futureproof your local supply chain to strategically meet shifting consumer preferences, including last mile and sustainable delivery.

Retail Workforce

Redefine the future of work to skill and scale a future-ready retail frontline and corporate workforce.

Digital Retail

Transform your customer shopping experience across digital channels and stores, and re-shape P&L to adapt profitably to the changing landscape.

Retail Cloud

Futureproof your technology with cloud and develop ecosystem partnerships to enable consumer experiences with speed and agility.

Retail Merchandising

The role 'retail merchant' is being reinvented through automation to provide predictive insights.

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Case studies

Retail

Digital makeover at The Body Shop

The Body Shop adopts cloud-based IT to lay foundation for growth.

Retail

H&M Foundation: Fashion innovation at scale

H&M Foundation fashions positive change with the Billion Dollar Collection.

Retail

Boots: Prescription for success

Boots grows its online prescription market share with an enhanced patient experience.

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Adaptive retail at H&M

To support the new Accenture purpose, CEO Julie Sweet recently launched our brand campaign—Let there be change—an inspiration to our people and clients to embrace change for the benefit of all. We believe today’s rapid acceleration to digital presents us with an opportunity to create a better future, and our strategy is to embed responsible business into our services for our clients as well as to operate Accenture as a responsible business.

Global fashion retailer H&M is one of our clients that we are helping to continue its journey as a responsible business. 

H&M delivers fashion in a sustainable way, and is green even within IT. Its online ecommerce solution that is built and run by Accenture, was yesterday running H&M’s own data centers and already sourcing only green energy, and tomorrow will use wind power on Azure cloud. Thanks to cloud transformation features such as auto-scaling it will use even less energy—essentially, it’s a sustainable green cloud.

What we think

Strategy & Consulting

Same traditions. Different me.

As consumers look to rediscover festive traditions and adapt to new circumstances, they are in a generous mood this holiday season.

Retail

The retail sourcing reset

Discover the five pillars retailers are using to reset retail sourcing to be a strategic asset.

Responsible Retail

Retail fulfillment—thinking local, acting local

Learn how retailers are resetting their supply chains for flexibility and scalability at the local level.

Strategy & Consulting

Let's stay together—customer engagement in retail

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Retail leaders

Jill Standish

Senior Managing Director – Global Lead, Retail

Brooks Kitchel

Senior Managing Director – Accenture Strategy, Retail

Gautham Reddy

Managing Director & Global Retail Technology Lead

Elizabeth Marrion

Managing Director & Global Retail Cloud Lead

Lori Zumwinkle

Managing Director & Retail Lead, North America

Laurent Thoumine

Managing Director & Retail Lead, Europe

Retail consulting

Loyalty and customer experience in Nordic grocery retail

What's new in retail

Future of customer experience in Nordic grocery retail

Customer loyalty in Nordic grocery retail

Unleash the power of retail data with ai.RETAIL