The goal of the survey of over 5,000 citizens in four countries, was to determine citizen engagement with digital government services.
Across industries, routine tasks have been automated, freeing staff up for high value-added work. This is no less true in modern services.
Accenture named a Leader in IDC MarketScape: European Professional Services for Government Citizen Experience 2021 Assessment
The report noted Accenture has strong Strategy & Consulting capabilities and a proven ability to deliver value through long-term ecosystem relationships.