INDUSTRY

Public Service consulting

With shifts in citizen expectations and technologies, Malaysia needs the right talent, tools and grit to transform. Together, we’re the change.

Beyond 2021

Master four change priorities to lead beyond 2021.

Lead with impact

Now more than ever, the public sector must balance the stability of service delivery with the speed to react to citizens’ changing needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to be successful.

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organisations to turn ambition into action. By maximising the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

This is how we help lead with impact and make the most out of every opportunity.

Meeting citizens where they are

Technology is core to better serve citizens and help government employees provide much-needed care in a more streamlined way.

Transforming public service

Across the public sector, we’re helping transform organisations to continuously adapt and improve outcomes through innovation.

Cities, transport & infrastructure

Reviving cities by designing, creating value, getting political buy-in and scaling via the ecosystem.

Social services

Reimagining support for the most vulnerable citizens through modern, data-driven and people-centric services.

Public safety

Advancing public safety, policing and law enforcement in the age of digital disruption.

The future of work

Striking a delicate balance between safety, productivity and effective service provision.

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What we think

Public Service

Unleashing growth for maximum impact

We partnered with Oxford Economics to help governments maximise returns for the next wave of stimulus.

Public Service

The sustainable last mile

The last-mile supply chain could lower last-mile emissions between 17 and 26% through 2025.

Social Services

Social services: Lead with impact

We surveyed over 7K people in 10 countries to identify the key priorities needed to deliver effective social services.

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Case studies

Digital Government Innovation

Scaling contact tracing to keep employees safe

NASA deploys a unified application for COVID contact tracing so thousands can return to work safely.

Public Service

"Stopp Corona" app

The Austrian Red Cross teamed with Accenture to develop one of the first apps in Europe.

Public Service

Face-to-interface

Helping the Singapore Ministry of Defence personalise engagement with the National Service community.

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Corporate initiatives

Scaling with AI ethics in mind

To scale AI effectively, there are three critical steps for success you should consider. Read more.

Innovating for society

Find out how we are using technology and building skills to make a positive impact.

Creating a culture of equality in the workplace

Accenture is advancing workplace culture so everyone feels like they belong. Read more.

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Join our team

Do nation-transforming work with us - rewriting the Malaysian experience, by harnessing talent to be future ready, innovating together with organizations to create a positive impact for a better tomorrow.

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Connect with us

Accenture Public Service on LinkedIn

Insights to help you lead with impact.

Connect with us on Twitter

Helping #PublicSector orgs maximize their efforts to affect real change.

@ACCENTUREPUBSVC

Subscribe to Public Service - YouTube

See how to plan, enable and advance with maximum impact in mind.

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News

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Nearly one-third of citizens unaware of digital government services, Accenture survey finds

The goal of the survey of over 5,000 citizens in four countries, was to determine citizen engagement with digital government services.

Technology’s role in a sector that relies on human expertise

Across industries, routine tasks have been automated, freeing staff up for high value-added work. This is no less true in modern services.

Accenture named a Leader in IDC MarketScape: European Professional Services for Government Citizen Experience 2021 Assessment

The report noted Accenture has strong Strategy & Consulting capabilities and a proven ability to deliver value through long-term ecosystem relationships.

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