Mortgage Business Process Outsourcing

This is where human ingenuity and machine intelligence work together to seek remarkable results for mortgage lenders.

Mortgage BPO capabilities

See how our future-ready Mortgage Business Process Outsourcing (BPO) services help lenders unlock growth and unique results by moving them to a highly advanced mortgage back office.

Activated synergy

With synergy of data, technology and human talent, we help manage modern mortgage processes—from loan setup to post-closing and servicing to default.

Transformation as-a-service

Our collaborative, as-a-service mortgage BPO model overlays business processes and systems to help unlock leaner, more cost-effective operations.

Intelligent global delivery

Smart capacity management and workflows plan work optimally (onshore, offshore or hybrid) for high speed, scalability and efficiency.

Coverage where it counts

Accenture subsidiary, Zenta Mortgage Services, LLC, is SAFE-Act licensed in all 50 US states, plus the District of Columbia.

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Case study

North American mortgage lender unlocks $60M in savings

Get ready for what’s next

Business as usual no longer cuts it for the lending industry. Today’s digital disruption and consumerism require a basic shift beyond the mortgage process front end. Repurposing the back office for front-line value is now critical for lenders to remain relevant and profitable.

This is where we thrive. Our Mortgage Business Process Outsourcing (BPO) services help lenders and operators handle volume variability and keep pace with consumer expectations as they evolve.

Our distinction? Human talent, augmented by our intellectual property, progressive manufacturing discipline, rigorous quality and robust analytics—resulting in high-speed cycle times and unmatched efficiency. And with our value-driven partner engagement model, we stay connected, share ideas and innovate with our clients to help them transform faster to compete in today’s digital world.

Value-driven experience lenders count on

What differentiates us is what we bring—and deliver—as we help our clients transform their mortgage operations.


Ranked a leader in mortgage BPO by Everest Group (2019, 2017, 2015) and HFS Research (2016).


Mortgage transactions supported across the value chain every year.


CSAT scores for delivering world-class results, offering the ability to do more and make business better—for all stakeholders.


Quality achieved via robust controls, powerful tools and advanced analytics uniquely position us to help reduce risk, enhance performance and mitigate potentially costly defects.


Operating-cost savings to help grow business at the speed of demand (average labor cost savings using Accenture’s global delivery capabilities).


Technology-agnostic—as we work across all major LOS platforms as well as OCR, RPA and AI/ML technologies to augment our industry-leading human talent.

What we think

Our annual Top 10 Banking Trends report predicts the trends that will shape banking's future.

COVID-19 and government intervention will have far-reaching implications for loan servicers.

To lead in operational efficiency & digital strategy, banks must take a broader view of the mortgage journey.

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Our leaders