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HR Service Delivery Associate Manager
Bengaluru
Job No. r00204823
Full-time
Job Description
Global Technology – E&IT Group - Service Delivery
Do you get excited when you are guiding decisions and solving problems that make a difference? Does building relationships with business and HR leaders energize you? If so, this may be the role for you!
This position will be a great fit if you:
- Want to be a part of an HR team focused on improving the talent experience of some of the most versatile and cutting-edge talent Accenture Technology has.
- Are excited to “dive in headfirst” to manage and continuously improve the complex internal and external business needs and processes required to drive growth and business success.
- Can work independently across a broad range of activities, but also enjoy working collaboratively with senior business stakeholders and among a diverse global HR team.
Learn more about the role’s responsibilities, competencies, and experience requirements below. If this sounds like a great role where you feel you can make a big impact, please apply!
Responsibilities:
- Ensure smooth running of various talent processes for the Global Technology – E&IT Group HR organization
- Proactively analyze Talent KPIs and “tell the story” behind the statistics
- Guide decisions and lead actions through insights while maintaining documentation that reflects the as-is and to-be approach
- Assist the Service Delivery Lead in monitoring and balancing workload within the Service Delivery team, set and manage agenda for team discussions and project-manage activities through to closure
- Own the cost metrics of the Global Technology – E&IT Group HR team. Engage the Corporate Functions Finance team in plan-vs.-actuals analysis and be responsible for identifying and executing changes required to keep costs of the team per plan
- Maintain status of overall Global Technology E&IT Group HR talent agenda, priorities, and initiatives
- Serve as central point of contact to collect requests relating to talent metrics
- Own stakeholder communications (calls, emails, other channels etc.) that articulate the right level of detail, to the right audience, at the right time
- Partner with shared services (COE teams) to simplify and smoothly run talent processes
- Assist with ad-hoc projects as applicable
Qualifications
Job Qualifications
Key Competencies
- Business acumen: able to influence leadership and communicate with a diverse talent population
- Strong executive presence: speak comfortably with Accenture Leadership to articulate a POV
- Collaborative work style; willing to coach and to be coached by others
- Trusted advisor to leadership
- Strong organizational and time management skills
- Relentlessly drive progress on numerous initiatives at the same time
- Expertise with managing process design and execution
- Innate eagerness to drive actions through analytics and insights, and find new strategic solutions to “old” problems
- Comfortable working across global teams; ability to balance schedule and priorities as needed
Work Experience
- Demonstrated experience working on both operational and strategic projects
- Strong background in project planning, management and execution
- Able to drive complex actions to completion, across a wide range of individuals and teams
- Reasonable understanding of the services offered cross-Technology
- Good understanding of Accenture’s business and organizational structure
- Strong communication and interpersonal skills, able to influence others
- Strong analytical skills and problem-solving skills
- Successful track record working effectively in a virtual work environment
- Experience running talent processes such as performance achievement is a bonus, but key is having the ability to understand terminology of talent processes and familiarity with how they are run
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
