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Application Support Engineer
Bengaluru
Job No. atci-4018572-s1560635
Full-time
Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills : Infrastructure Service Management Good to Have Skills : Change Management Job Requirements : Key Responsibilities : 1 Responsible for the delivery of, Incident,Problem, Change Configuration Management 2 Point of contact for the Clients, Service Delivery Managers and Delivery teams 3 Perform an operational Service Management hands on role including: Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs 4 Ensure processes are followed as defined, Point Of Contact for driving Severity 1 incidents including internal and client communication Technical Experience : 1 Has and experience in handling incidents and change management processes E2E 2 ITIL V3 Foundation certification and Hands on experience in Service NOW 3 Understanding of Cloud environment and has Managed Client transitions 4 Proficient in MS Power Point, Excel Professional Attributes : 1 Good communication skills 2 24/7 shifts Educational Qualification: Graduate Additional Info :
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills : Infrastructure Service Management Good to Have Skills : Change Management Job Requirements : Key Responsibilities : 1 Responsible for the delivery of, Incident,Problem, Change Configuration Management 2 Point of contact for the Clients, Service Delivery Managers and Delivery teams 3 Perform an operational Service Management hands on role including: Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs 4 Ensure processes are followed as defined, Point Of Contact for driving Severity 1 incidents including internal and client communication Technical Experience : 1 Has and experience in handling incidents and change management processes E2E 2 ITIL V3 Foundation certification and Hands on experience in Service NOW 3 Understanding of Cloud environment and has Managed Client transitions 4 Proficient in MS Power Point, Excel Professional Attributes : 1 Good communication skills 2 24/7 shifts Educational Qualification: Graduate Additional Info :
Qualifications
Graduate
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.
Current Employee - Software Test Engineer in Bangalore
