Skill required: Trust & Safety - Content management
Designation: Service Delievery Ops Sr.Analyst
Qualifications:Any Graduation
Years of Experience:6-10 yrs
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environment. As the Content Review Lead, your primary purpose is to oversee and guide a team of content reviewers in their efforts to maintain a safe and positive user experience on the platform. You will play a crucial role in upholding our community guidelines, policies, and legal standards by ensuring that all user-generated content complies with client regulations. Your leadership will be instrumental in fostering a high-performing team that effectively and efficiently moderates content, identifies potential risks, and takes appropriate actions to uphold the integrity of the platform. In your role as a lead, you may also be expected to analyze and review user profiles, audios, videos, and text-based content and/or investigate the escalated flags and/or resolve issues The Content Management team focuses on organizing, categorizing, auditing and publishing content and information with the help of specific tools and channels, for use by different groups and individuals. They are also responsible for auditing and ensuring quality of online content by flagging risks and providing clear feedbacks on errors. The team is responsible for managing the content on websites, social media pages, email campaigns, and responses. . We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being
What are we looking for? "Key Responsibilities and Objectives: • Team Management: Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback. Foster a collaborative and inclusive team environment that encourages open communication and professional growth. • Business Operator: Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines. Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. • Quality Assurance: Implement quality control measures to ensure consistent and accurate content moderation results. • Training and Development: Identify individual and team development needs and provide continuous learning opportunities. • Policy Adherence: Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments. • Performance Reporting and Analysis: Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. Risk Management: Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks. Stay informed about industry best practices and evolving content-related challenges. • Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and stakeholders • Communication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and effectively to team members, superiors, and other stakeholders. Excellent negotiation, influence, mediation, and conflict management skills • Conflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy and professionalism. • Adaptability- Comfort synthesizing and analyzing information from multiple streams. Show agility while managing changing circumstances, adapt to new technologies, and navigate through evolving business environments. motions"
Roles and Responsibilities: • The following skills are required to perform this role- • Strong coping, emotional resilience, and stress-management skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. • Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and stakeholders • Communication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and effectively to team members, superiors, and other stakeholders. Excellent negotiation, influence, mediation, and conflict management skills • Conflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy and professionalism. • Adaptability- Comfort synthesizing and analyzing information from multiple streams. Show agility while managing changing circumstances, adapt to new technologies, and navigate through evolving business environments. • Relationship building- Skill in building and maintaining strong professional relationships with clients, customers, vendors, and other external partners. • Time management- Effective time and task management abilities to prioritize workloads, meet deadlines, and maintain a high level of productivity. • Financial acumen- Understanding of financial principles, budgeting, forecasting, and cost management relevant to the specific role. • Creativity and innovation- Ability to think creatively, generate new ideas, and innovate solutions to improve processes or drive business growth. • People Management- Collaborative attitude to work effectively with team, colleagues, superiors, and subordinates fostering a positive and productive team culture. Display high level of Emotional Intelligence and ability to empathize with and understand emotions