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Marketing Ops Manager

Job Location: Mumbai

Job Number: 9265

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- Job description

The Operations/Service Delivery Lead is responsible for leading and managing service delivery operations for one of the Marketing Ops deal in Accenture, Mumbai center. Detailed Job Description and skill requirements for this role are listed below.
Operational Management:

Project, Delivery and Operations Planning:

• Ensure noiseless operations and delivery of projects
• Have a clear operations strategy and approach
• Manage a governance framework across the process
• Build and maintain good relationship with client governance
• Monitor the achievement of the team against the target, vision, and goals in aligning with business and operational objectives and report on progress
• Be accountable for the delivery of business results by the team
• Manage reporting and metrics of project/program progression
• Track and maintain appropriate management reports/scorecards that articulate financial results and highlight inefficiencies
• Develop and improve operational processes
• Drive and implement continuous improvement and optimization programs for operational processes
• Decrease cost-to-serve through execution of cost initiatives
• Assigns responsibilities to the team to effectively take advantage of available skills and address development needs.
• Recognizes and rewards individual and team accomplishments.
• Supports team's and organization's decisions regardless of own position.
• Quickly identifies or isolates the root causes of issues or problems.
• Reprioritizes work or reallocates resources to respond to changing needs.
• Puts together clear, logical argument that addresses key issues.
• Uses own and others' time intelligently

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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