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Marketing Ops Manager

Job Location: Mumbai

Job Number: 9265


- Job description

The Operations/Service Delivery Lead is responsible for leading and managing service delivery operations for one of the Marketing Ops deal in Accenture, Mumbai center. Detailed Job Description and skill requirements for this role are listed below.
Operational Management:

Project, Delivery and Operations Planning:

• Ensure noiseless operations and delivery of projects
• Have a clear operations strategy and approach
• Manage a governance framework across the process
• Build and maintain good relationship with client governance
• Monitor the achievement of the team against the target, vision, and goals in aligning with business and operational objectives and report on progress
• Be accountable for the delivery of business results by the team
• Manage reporting and metrics of project/program progression
• Track and maintain appropriate management reports/scorecards that articulate financial results and highlight inefficiencies
• Develop and improve operational processes
• Drive and implement continuous improvement and optimization programs for operational processes
• Decrease cost-to-serve through execution of cost initiatives
• Assigns responsibilities to the team to effectively take advantage of available skills and address development needs.
• Recognizes and rewards individual and team accomplishments.
• Supports team's and organization's decisions regardless of own position.
• Quickly identifies or isolates the root causes of issues or problems.
• Reprioritizes work or reallocates resources to respond to changing needs.
• Puts together clear, logical argument that addresses key issues.
• Uses own and others' time intelligently

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