o Proficient at facilitating design workshops using Design Thinking approaches and techniques
o Advanced knowledge of issue identification and problem-solving tools
o Outstanding professional presence that can be leveraged to influence clients and to inspire confidence
o Strong written communication skills - working knowledge of editorial requirements– grammar and instructional design of materials; attention to detail to ensure quality
o Advanced oral communication skills - ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement
o Ability to speak confidently with a wide range of clients and SMEs on business topics and the value-add of learning experiences to achieving business outcomes
o Must be skilled in using multiple modalities of learning experiences which can be applied to solve business problems
o Knowledge of Microsoft Office (Word, PowerPoint, Excel and MS Project)
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