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O2C Collections

Job Location: Bengaluru

Job Number: 8814

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- Job description

OVERALL PURPOSE OF JOB
Collection of payments from the customer so as to achieve the set targets. Interact with the BU, thereby ensuring follow up and follow through, managing collection agencies day to day activities.
PROCESSES
• Adherence to NCR policies and procedures
• Follow up with Customers for Collecting outstanding amounts against invoices
• Coding Ledger appropriately
• Meeting Collection Targets monthly
• Provide clear and up to date status of invoices to TL and BU
• Send statements of accounts to customers and BU
• Check receipts from Cashier and help in allocating to open invoices correctly as per Customer Remittance Advice
• Escalate payment issues from customers effectively and efficiently and on times
• Archiving, records retention and audit support


Responsibilities/Authorities
Responsible for delivering the following services:

• Responsible for delivery of the following services:
• Collections: Adherence to client policies and procedures pertaining to Collections.
• Process Collections transactions (e.g. collection activities, updating payment information, reporting, adjustments and write offs, credit and debit memos, invoices cleared/closed, )
• Provide collection reports including those that measure the process against stated targets, and delinquent customer reports.
• Archiving, records retention and audit support.
• Billing/AR Help Desk, including resolving Level 1 collection inquiries, and assisting if required in Level 2 and Level 3 inquires. For reference:
• Level 1 includes but not limited to inquiries regarding: factual information, status, operational procedure, and policy contents.
• Level 2 includes but not limited to inquiries regarding: policy clarification from a policy expert, and assessment of policy or process changes.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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