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Team Leader - Operations

Job Location: Bengaluru

Job Number: 6573


- Job description

•Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources
•Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location
•Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules
•Complete system screens to accurately enter data to Client Systems/LMS
•Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules
•Allocate rooms, visual aids, instructor to courses based on defined business rules
•Solve basic resource conflicts by selecting viable alternatives from a defined list
•Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead
•Assign Instructor resources based on guidance documents showing the required parameters to be used
•Work with team lead and the QA role to ensure that the best-fit resources are assigned
Graduates/Post graduates

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