Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

  • Project Role :Infra Tech Support Practitioner
  • Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Bengaluru
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : 1 New tools implementation and configuring for monitoring 2 Working on Zenoss 5x and 6x versions 3 Everyday activities like servers commission/decommission, maintenance windows, threshold changes 4 Troubleshooting the Zenoss monitoring application related issues 5 Serviced/Docker thin pool issues 6 Upgrading Zenoss version 7 Doing trap integration and API 8 Monitoring of windows/Linux/network, Storage servers in zenoss tools 9 Suppress the alerts on client requirement in Zenoss tool

    • Technical Experience : 1 Knowledge of networking concepts, Cloud monitoring, Database monitoring, OS monitoring ,Virtualization 2 Monitoring using, SNMP, WMI and WINRM,API 3 Experience in installing new patches and report generation in tool 4 Devices servers audit in Zenoss to check availability/Performance monitoring

    • Professional Attributes : 1 Strong analytic, problem solving, and troubleshooting skills 2 Strong operational mindset 3 Exceptional ability and motivation to solve problems 4 Excellent communication and relationship building skills

    • Educational Qualification : As per Accenture norms

    • Additional Information : Cloud Certificate preferred Agree to 24/7 shifts


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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