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The Customer, Sales & Service Practice | Adobe
Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.
Practice: Customer Sales & Service I Areas of Work: Marketing Transformation, Adobe | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp: 2-9 years
Explore an Exciting Career at Accenture
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?
Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.
The Practice – A Brief Sketch
The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following
• Designing new campaign strategies and marketing plans across all channels and devices
• Conducting technology vendor assessment and Adobe Experience cloud/Adobe marketing cloud capability assessment, defining target marketing operating model and process blueprint, developing marketing use cases and develop business case
• Gathering business requirements, designing process & solution for implementation of Adobe campaign/Marketo
Bring your best skills forward to excel at the role:
• Collaborating with various client and Accenture business and technology stakeholders in implementing Adobe campaign/Marketo solution and assisting in change management and adoption of the new tool/process
• Collecting and sharing best practices on solution positioning and delivery for clients
• Lead marketing process and technology assessment, KPI and definition, solution and vendor assessment for different marketing technologies including Adobe
• Aside from client delivery, the selected candidate will also drive business development efforts and thought leadership in the campaign management and digital advertising space
Read about us.
What’s in it for you?
• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
• Developing customer experience journey for a product, life event and defining next best action strategy
• Developing Account based marketing programs (ABM)
• Designing interventions to drive customer acquisition / customer engagement
• Managing full spectrum of Marketing program execution from strategy definition to technical delivery in Adobe Campaign/Marketo
• Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional team
• 4+ years of hands-on/functional consultant experience in Adobe campaign/Marketo implementation with deep functional, industry and client facing experience
• Monitoring trends, analyzing data, to optimize marketing campaigns
• Identifying marketing process improvement opportunities
• Developing business case for campaign strategies, technology solutions
• Developing / supporting development of martech/adtech platform technology
Equal Employment Opportunity Statement
Accenture is committed to providing veteran employment opportunities to our service men and women.
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