Job Description

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Job Description Details:
About Capability Network If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 3,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.
Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit

Role Description & Responsibilities Experience & Skills Required for the role:
• Minimum Experience of 5-7 years in SAP CRM / C4C for Utilities in Functional Consultant role
• Extensive experience in SAP Hybris C4C, including full life cycle implementations and Previous experience of implementing SAP CRM and/or SAP Hybris C4C for Utilities clients.
• Proven track record with experience in preparing Functional Specification Design, build and configuration of C4C (Cloud for Customer) applications to meet business process and application requirements.
• Strong functional configuration and implementation experience in SAP Hybris C4C.
• A background in on premise SAP CRM products as well as cloud SAP C4C is beneficial.
• Should have working knowledge of SAP ISU Billing, ISU Master Data model and integration with SAP CRM /C4C
• Strong domain understanding of Utility Retail Business Processes of Move-In, Meter to Cash, Asset Management, Field Services, New Connection, De Regulated Market Industry Processes, Smart Meter Processes, Billing / Invoicing and Tariff Change
• Experienced in regulated/ de-regulated market environment and working for global Utilities clients
• Domain experience in either Electricity, Gas or Water utilities industries.
• Experience in Identifying & Defining Business requirements, Functional design, Process design, Leading Testing & Training.
• Excellent written and verbal communication skills to lead workshops, demos and ability to not only document business process but also should be able to recommend new methods, automation opportunities for efficient business operation.
Key responsibilities of the role:
• Work with Client SMEs to define Business Requirement, Design future Process & SAP Functional solution and Drive Client workshops
• Assess latest Business & Technological solution for client requirements and help client in defining new generation business processes and organization capabilities
• Lead Team of junior Consultants / Analyst on the project
• Engage & Collaborate with client, delivery team and other stakeholders across different geographies
• Support Practice Initiatives on developing Market Relevant Assets, Tools & Accelerators, PoVs
Qualifications • Bachelor’s degree (Tier-1 Institutes)
• MBA (Preferred)
Knowledge & Skill Requirements • Utilities Industry Domain Expertise in Retail Business Process
• Expertise in SAP C4C / CRM for Utilities, Service & Marketing
• Good Understanding of S4 IS Utilities integration with C4C
Additional Information Would be advantageous, not mandatory:
• C4C, IS Utilities, SAP Certification
• Experience of Client facing role



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