Job Description

About Accenture :
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Job description :
Process support:
1. Read, understand and analyze client’s US Payroll process (New Hires Tax set up, W4 processings Reversals, Overpayments, On Cycle Process, Off- Cycle Payments) as per the business rules defined in the LWI.
2. Execute the process accurately and timely as hands on processor.
3. Master the given process and handle independently.
4. Escalate issues and seek advice when faced with complex issues/problems.
5. Ensure LWI’s are followed and updated regularly.
6. Ensure process controls are in place; Maintain, validate and update process documentations eg Opex, Bottoms up etc as applicable to ensure compliance with Customer and Accenture documentation requirements.
7. Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
8. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process
9. Participates in various internal or client initiatives related to Process.
10. Must have clear understanding of the existing matrices in the process, how they are measured.
Applications Knowledge:
a. Workflow management tool – Service Now
b. SAP/Cyborg Solution Series
c. Outlook mailbox/ Group mailbox
d. MS Office Excel, Word, PowerPoint and Visio
e. Internet explorer: SharePoint
Team support:
1. Support Team lead / Manager with Daily stats / reporting and Business Excellence MOS.
2. Participate in Team building activities.
Client support:
1. Support special process requirements to meet client requests/demands.
2. To continue strengthen work relationship with Onshore Teams.
3. Apply procedures to ensure accuracy of output and adopts continuous improvement approach.
4. Always demonstrate the highest level of customer service.
5. Pay close attention to detail and follow through to resolve any outstanding issues.
6. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
7. Participate in client conference calls and prepare ‘minutes of meeting’.
1. Adapt to changing environment.
2. Analyze/interpret data and take appropriate action.
3. Demonstrate maturity in dealing with sensitive and confidential matters.
4. Adheres to Accenture Delivery methods.


Post Graduate Preferred

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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