Job Description

About Accenture :
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Job description :
Accenture’s Finance organization is composed of the best and brightest minds in professional finance. You’ll join other exceptional professionals who deliver the financial services and strategic business partnerships that help drive and sustain profitable growth across all five Accenture businesses—Accenture Strategy Accenture Consulting Accenture Digital Accenture Technology and Accenture Operations. Our more than 5800 people around the world are incredibly talented creative innovative and motivated.

Corporate Functions—including Human Resources Finance Legal Marketing and Communications and Workplace Solutions--offers the essential expertise that enables our more than 394000 employees to deliver high performance to our clients. Be the engine that powers Accenture a $31 billion company that provides consulting and outsourcing services to more than 40 industries--including 94 of the Fortune 100 and governments around the world.

Job Summary
. ManageTime and Expense Processing query resolution and related tasks

Key Responsibilities
. Manage the TandE processing activities as per aggressive deadlines
. Handle Customer queries and escalations over Phone or Emails and provide resolutions to the satisfaction of customers
. Act as key contact point with the customer base
. Strive to attain team objectives
. Compile and develop appropriate MIS for reporting to stakeholders.
. This requies good Excel or Access skills. Hands on experience in Macro is an added advantage.
. Analyse and identify exceptions and initiate efforts to reduce exceptions
. Lead and participate on ad hoc team tasks for the improvement of processes and resolution of issues Provide guidance in the identification of issues and development of solutions related to quality customer service
. Maintain Service Level with customer base - measure progress against SLAs and consistently satisfy customers in a ‘metrics focused’ organization
. Assist in the planning and development of process strategies to effectively integrate all processes supported within the Service Center
. Ensure any statutory and policy compliance
. Contribute valuable information or perspective to discussions etc.
. Uses previous experience to devise realistic estimates for own and team work.
. Allocates tasks to effectively leverage available skills and resources.
. Monitors progress of activities to ensure requirements and milestones are met.
. Drives activities to meet requirements .e.g. timelines quality and costs..
. Makes useful contributions to development of intellectual property.
. Manages workload to enable reasonable work or life balance for self
. Develops simple and easy-to-understand frameworks or formats to present information and ideas.
. This job description reflects managements assignment of essential functions it does not prescribe or restrict responsibilities that may be assigned

. Reports to: TandE Operations Supervisor
. Supervises: None
. Relationships: Internal and External Clients.

. Education: Graduate Degree in Accounting or Finance
. Work Experience: 1-2 years Accounting or Finance or related experience.
. Work Requirements:

Knowledge and Skill Requirements

Professional Development Skills
Business Acumen; Decision Making; Diversity Management; Facilitation; Influence; Initiative and participation; Innovation; Issue Identification Analysis and Solving; Knowledge Sharing; Microsoft Excel; Microsoft Office; Microsoft Project; Negotiation; Oral and Written Communication; Personal Credibility; Project Management; Project Strategy and Planning; Sustaining Relationships; Teamwork and Collaboration; Work planning or Estimating


Graduate Degree in Accounting or Finance

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Accenture is committed to providing veteran employment opportunities to our service men and women.

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