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CN - Strategy – MC - C&C Services – Analytics-11

Job Location: Bengaluru

Job Number: 45684

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- Job description

• Would be responsible for delivery of design and delivery in Customer Services domain including
- Speech and text analysis using various technology platforms
- Creating queries based on business understanding and customer context to generate customer insights.
- Ability to create hypothesis based on understanding of clients’ issues
- Ability to define and iterate queries based on hypothesis
- Ability to translate outputs of data analysis into comprehensive insights to take business actions
- Ability to define business actions based on insights and translate it into implementable actions
The profile requires both technical and functional experience on Customer Service Domain
- Contact center extensive experience in customer experience and operational excellence
- Experience with speech analytics solutions such as Nice Verint Nexedia Callminer etc.
- Having executed similar projects is mandatory
• Bachelor’s degree in related field or equivalent experience. MBA would be good to have.
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