• Ensure all transaction processing is completed within Delivery Center Service Level Agreements (SLAs)
• Proactively escalate issues to the supervisor that require intervention/clarification
• Keep desktop documentation up to date
• Work across different shifts hours in 24 X 7 operation
• Identify areas of cost reduction by process and productivity improvements
• Ensure compliance with client’s policies and procedures
• Ensure timely communication to customers
• Create adequate back ups of all work products
• Develop an understanding of customer accounts and information
• Sharing best practices – (leverage the knowledge across teams)
• Participate in Team Initiatives/events
• Work effectively in a team environment
• Share ideas and seek clarification
• Support center sponsored Team Activities
• Create good relations with internal and external customers
• Contribute to continuous improvement initiatives
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