Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :Infrastructure Engineer
- Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts.
- Management Level :8
- Work Experience :8-10 years
- Work location :Bengaluru
- Must Have Skills :Service Integration & Management
- Good To Have Skills :Infrastructure Operations,Service Management Framework Design and Implementation
- Job Requirements :
- Key Responsibilities : Role - Service Management Lead Track trends for capacity at the Service Tower level Work with IT stakeholders to identify changes in capacity based on needs Plan capacity against seasonal demands and new deliverables / projects Formally capture and review all Risks Communicate Risks to stakeholders and build remediation plans Use knowledge of Risks to review changes and protect the services within business area
- Technical Experience : A good level of knowledge in ITIL service management framework -Understanding and knowledge of all processes and frameworks -Understanding of external and internal stakeholders and corresponding escalation matrix -Ability to work under pressure, with minimal direction -Ability to work effectively in a team and manage a team -Ability to drive and manage activities within the team and drive and manage activities across other vendors -Excellent oral and written English communication skills
- Professional Attributes : Good verbal and written communication skills to connect with customers at varying levels of the organization -Ability to operate independently and make decisions with little direct supervision -Should be open to work in 24/7 shifts -Critical Incident Management experience
- Educational Qualification : Graduate and above
- Additional Information : ITIL V3/V4 Foundation certified
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