Job Description

Job Summary.:-Manage India Time and Expense Processing query resolution and related tasks.
Key Responsibilities:-. Manage the TandE processing activities as per aggressive deadlines. Handle Customer queries and escalations over Phone or Emails and provide resolutions to the satisfaction of customers . Act as key contact point with the customer base. Strive to attain team objectives . Compile and develop appropriate MIS for reporting to stakeholders. This requies good Excel or Access skills. Analyse and identify exceptions and initiate efforts to reduce exceptions . Lead and participate on ad hoc teams for the improvement of processes and resolution of issues Provide guidance in the identification of issues and development of solutions related to quality customer service. Maintain Service Level with customer base - measure progress against SLAs and consistently satisfy customers in a ‘metrics focused’ organization. Assist in the planning and development of process strategies to effectively integrate all processes supported within the Service Center. Ensure any statutory and policy compliance. Contribute valuable information or perspective to discussions etc.. Uses previous experience to devise realistic estimates for own and team work.. Allocates tasks to effectively leverage available skills and resources.. Monitors progress of activities to ensure requirements and milestones are met.. Drives activities to meet requirements .e.g. timelines quality and costs... Makes useful contributions to development of intellectual property.. Manages workload to enable reasonable work or life balance for self . Develops simple and easy-to-understand frameworks or formats to present information and ideas.. This job description reflects managements assignment of essential functions it does not prescribe or restrict responsibilities that may be assigned.
Relationships:- Reports to: TandE Operations Supervisor. Supervises: None. Relationships: Internal and External Clients.
Knowledge and Skill Requirements:-Professional Development SkillsBusiness Acumen; Decision Making; Diversity Management; Facilitation; Influence; Initiative and participation; Innovation; Issue Identification Analysis and Solving; Knowledge Sharing; Microsoft Excel; Microsoft Office; Microsoft Project; Negotiation; Oral and Written Communication; Personal Credibility; Project Management; Project Strategy and Planning; Sustaining Relationships; Teamwork and Collaboration; Work planning or Estimating.Perform expense audits of Accenture employees and expense report auditing experience is mandatory. . Look for patterns in identifying non-compliance or fraud –Good to have skill . Participate on ad hoc teams for the improvement of processes and resolution of issues . Comply with principles policies and implications of auditing . Demonstrate an in-depth knowledge of local tools and applications in support of time and expense processing and auditing. . Creates logical plan .e.g. workplan task list etc.. for an activity. . Organizes large amounts of information. . Applies experiences from previous positions and or or projects to analyze an issue. . Focuses quickly on most critical aspects of an issue or problem. . Documents and communicates issues in an organized manner. . This job description reflects managements assignment of essential functions it does not prescribe or restrict responsibilities that may be assigned.
Work Experience: 4+ years Accounting or Finance or related experience.. Work Requirements: Dependent upon whether job is located in country or in the Service Center specific work requirements may be documented at the position level. Monitor compliance with policy and statutory regulations

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Qualifications:- Education: Undergraduate or Graduate Degree in Accounting or Finance.

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All