Key Responsibilities:-. Manage the TandE processing activities as per aggressive deadlines. Handle Customer queries and escalations over Phone or Emails and provide resolutions to the satisfaction of customers . Act as key contact point with the customer base. Strive to attain team objectives . Compile and develop appropriate MIS for reporting to stakeholders. This requies good Excel or Access skills. Analyse and identify exceptions and initiate efforts to reduce exceptions . Lead and participate on ad hoc teams for the improvement of processes and resolution of issues Provide guidance in the identification of issues and development of solutions related to quality customer service. Maintain Service Level with customer base - measure progress against SLAs and consistently satisfy customers in a ‘metrics focused’ organization. Assist in the planning and development of process strategies to effectively integrate all processes supported within the Service Center. Ensure any statutory and policy compliance. Contribute valuable information or perspective to discussions etc.. Uses previous experience to devise realistic estimates for own and team work.. Allocates tasks to effectively leverage available skills and resources.. Monitors progress of activities to ensure requirements and milestones are met.. Drives activities to meet requirements .e.g. timelines quality and costs... Makes useful contributions to development of intellectual property.. Manages workload to enable reasonable work or life balance for self . Develops simple and easy-to-understand frameworks or formats to present information and ideas.. This job description reflects managements assignment of essential functions it does not prescribe or restrict responsibilities that may be assigned.
Relationships:- Reports to: TandE Operations Supervisor. Supervises: None. Relationships: Internal and External Clients.
Knowledge and Skill Requirements:-Professional Development SkillsBusiness Acumen; Decision Making; Diversity Management; Facilitation; Influence; Initiative and participation; Innovation; Issue Identification Analysis and Solving; Knowledge Sharing; Microsoft Excel; Microsoft Office; Microsoft Project; Negotiation; Oral and Written Communication; Personal Credibility; Project Management; Project Strategy and Planning; Sustaining Relationships; Teamwork and Collaboration; Work planning or Estimating.Perform expense audits of Accenture employees and expense report auditing experience is mandatory. . Look for patterns in identifying non-compliance or fraud –Good to have skill . Participate on ad hoc teams for the improvement of processes and resolution of issues . Comply with principles policies and implications of auditing . Demonstrate an in-depth knowledge of local tools and applications in support of time and expense processing and auditing. . Creates logical plan .e.g. workplan task list etc.. for an activity. . Organizes large amounts of information. . Applies experiences from previous positions and or or projects to analyze an issue. . Focuses quickly on most critical aspects of an issue or problem. . Documents and communicates issues in an organized manner. . This job description reflects managements assignment of essential functions it does not prescribe or restrict responsibilities that may be assigned.
Work Experience: 4+ years Accounting or Finance or related experience.. Work Requirements: Dependent upon whether job is located in country or in the Service Center specific work requirements may be documented at the position level. Monitor compliance with policy and statutory regulations
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