Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :
- Project Role Description :
- Management Level :12
- Work Experience :1-2.5 years
- Work location :Bengaluru
- Must Have Skills :Service Desk Management
- Good To Have Skills :Service Desk Knowledge Management
- Job Requirements :
- Key Responsibilities : L1 Service Desk Call Taking Profile 1 Respond to the incidents reported by customer through voice, emails, and chats 2 Identify, investigate, and diagnose the issue, resolve, or assign the incident to right assignment group 3 Provides resolution to customer based on in scope processes 4 Follows the incident life cycle as defined by process
- Technical Experience : Berlitz B1T is mandatory 1 Incident management and usage of ticketing tools 2 Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills 3 1 to 2 yrs of experience 4 Minimum 1 yr of experience in Service desk or IT help desk supporting US or UK customers
- Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette 2 Good problem solving and analytical skills 3 Excellent customer service skills
- Educational Qualification : Bachelors degree
- Additional Information : 1 24x7 roster 2 Weekly offs based on roster 3 Good to have ITIL
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