Job Title: SCM – Senior Manager
• Delivery Lead; Strategic Planning; Pre-sales; P&L responsibility
• End-to-end S/4 HANA implementation experience; Techno-functional upgrade experience; support and enhancements. Experience in Technology Consulting.
• Experience working with “C” level executive clients; Customer centric approach
• Project Management; Program Management; Managing accounts across industries; end-to-end delivery of projects;
• Sales support, planning & improving the service delivery mechanism, SLA & escalation management, customer satisfaction, profitability management
• Large-sized team handling experience
• Good balance between Infrastructure and Application
• Skilled in evaluation of current state analysis, defining systems strategy, developing system requirements, designing/ prototyping, testing, training, defining support procedures and implementation
• Expertise in problem resolution coupled with strong communication and interpersonal skills
• Builds strong working relationship with external stakeholders and should be able to convince / negotiate in case of conflicts
• Responsible for recommending solutions considering the scope of client requirements
• Experience in managing teams and leadership skills
• Should demonstrate a team oriented and collaborative approach, and excellent communication skills, including strong oral and written communication capabilities
• Excellent client facing skills along with prior demonstrated experience of leading teams at various stages
• Project Management skills, including, the ability to work and plan effectively with minimal direction in ambiguous situations, and manage the implementation of the plan
• Must be able to work with limited direction and should be self-drive
Post Graduate from a Tier 1/2 Institute
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