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Dom T&E Associate

Job Location: Mumbai

Job Number: 41435

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- Job description

Job Summary:-
The Asst uses functional knowledge in AEE and work experience in T&E to resolve employee inquiries with a focus on service excellence and professionalism.
Key Responsibilities:-
o Essential Functions of the Job:
o Serve as a key resource for information on all T&E related queries, processes and procedures (e.g., Vacation balance, Expense clearance, payout etc.)
o Remain updated with latest Process related updates.
o Perform any projects/activities assigned by the Team Lead / Manager

Problem Solving/Decision Making:
o Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions
o Understand what questions / situations need to be escalated to Team lead to proactively flag off any escalation.
o Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
o Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead
o Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc based on analysis of queries received from employees
o Provides clients with accurate and useful guidance on T&E related queries.
o Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders
o Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service
o Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy
o Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
o Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration
o Adapts existing processes to new conditions and modifies processes to make them more effective, without harming the linkages between different process steps.v
Must have Skills :Good communication, Good in Auditing, MS-office, Excel
Good to have Skills: Auditing Experience
Technical Skills (tools exposure) Experience in SAP, Any auditing skills
Shift timings; General shift(9 to 6)
Location & facility; Chennai CDC-2
Role in Accenture: Performing pure auditing

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Common graduate(MBA, B.com, BBA in finance)

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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