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Dom T&E Associate

Job Location: Mumbai

Job Number: 41435


- Job description

Job Summary:-
The Asst uses functional knowledge in AEE and work experience in T&E to resolve employee inquiries with a focus on service excellence and professionalism.
Key Responsibilities:-
o Essential Functions of the Job:
o Serve as a key resource for information on all T&E related queries, processes and procedures (e.g., Vacation balance, Expense clearance, payout etc.)
o Remain updated with latest Process related updates.
o Perform any projects/activities assigned by the Team Lead / Manager

Problem Solving/Decision Making:
o Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions
o Understand what questions / situations need to be escalated to Team lead to proactively flag off any escalation.
o Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
o Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead
o Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc based on analysis of queries received from employees
o Provides clients with accurate and useful guidance on T&E related queries.
o Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders
o Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service
o Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy
o Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
o Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration
o Adapts existing processes to new conditions and modifies processes to make them more effective, without harming the linkages between different process steps.v
Must have Skills :Good communication, Good in Auditing, MS-office, Excel
Good to have Skills: Auditing Experience
Technical Skills (tools exposure) Experience in SAP, Any auditing skills
Shift timings; General shift(9 to 6)
Location & facility; Chennai CDC-2
Role in Accenture: Performing pure auditing

Common graduate(MBA,, BBA in finance)

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