Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on thepromise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value

www.accenture.com

  • Project Role :Infrastructure Technical Specialist
  • Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts.
  • Management Level :11
  • Work Experience :2.5-4 years
  • Work location :Gurugram
  • Must Have Skills :Service Integration & Management
  • Good To Have Skills :Critical Incident Management,Service Management Framework Design and Implementation
  • Job Requirements :

    • Key Responsibilities : Incident Analyst is responsible for leading recovery efforts and managing end-end SLA for all IT major incidents -Leading, facilitating, and chairing recovery calls by engaging relevant support teams for investigations on all major incidents with impacts and or potential impacts foreseen for the business interruptions are restored with in SLA -Engaging all technology supports for the recovery efforts and managing all stake holders communications effectively

    • Technical Experience : A good level of knowledge in ITIL service management framework -Understanding and knowledge of all processes and frameworks -Understanding of external and internal stakeholders and corresponding escalation matrix -Ability to work under pressure, with minimal direction -Ability to work effectively in a team and manage a team -Ability to drive and manage activities within the team and drive and manage activities across other vendors -Excellent oral and written English communication skills

    • Professional Attributes : Good verbal and written communication skills to connect with customers at varying levels of the organization -Ability to operate independently and make decisions with little direct supervision -Should be open to work in 24/7 shifts -Critical Incident Management experience

    • Educational Qualification : Graduation and above

    • Additional Information : Degree ITIL V3/V4 Foundation certified
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Qualifications

15 years of full time education

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