Accenture | Let there be change
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- Project Role :Cloud Services Operations
- Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Management Level :11
- Work Experience :2.5-4 years
- Work location :Bengaluru
- Must Have Skills :Microsoft Windows Intune
- Good To Have Skills :Microsoft Endpoint Configuration Manager
- Job Requirements :
- Key Responsibilities : 1 The Fault finding and problem-solving skills in mobile device management environment 2 The candidate should have hands on experience on deployment tools such as Intune and migration activities 3 Identify system problems and recommend solutions to improve processing efficiency and stability 4 Experience of working in a matrix organization, 5 Good communication skills, customer interaction and team working
- Technical Experience : 1 Good Knowledge on MDM / Microsoft Intune 2 The primary responsibility for a Hypercare is to provide user suppprt for MDM and MAM deployment/migration for Android, iOS devices 3 The Hypercare Engineer will work in coordination with the customer Service desk and deal directly with customer pre and post-deployment issues 4 The engineer has to keep track of all issues related to deployment and migration 5 Engineer must identify and resolve deployment-related issues and maintain the accuracy of de
- Professional Attributes : 1 Excellent customer facing communications skills verbal and written 2 Ability to work in a high-pressure environment with evolving requirements and dynamic schedules
- Educational Qualification : Bachelors degree in Computer Science, Engineering, related discipline
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